Complaints Specialist

3 days ago

Blackpool, United Kingdom Tandem Bank Full time

**Core Details** Working Pattern: Monday to Friday (9:00-17:00) **Salary**: £20k-£22k DOE + up to 20% bonus Remote options: Hybrid **The role** We're Tandem. The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save. With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK. We're on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal. We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER. We're building an amazing team and we're looking for a hardworking and driven Complaints Specialist to support us on our journey. The Complaints team are now looking for a Complaints Specialist to join them. You'll be part of a team that fully investigate each complaint with a customer led approach, are responsive and diligent in their work and provide a fair outcome to each customer **Our team** Our Complaints team are a core part of our Risk & Compliance function. Their main objective is to ensure that all complaints are investigated, and a fair outcome is provided to all customers. The Complaints team ensure that in dealing with complaints we meet the FCA regulatory requirements. **What you will be working on**: - Ensuring all aspects of compliance are met regarding DPA, CCA and FCA. - Sending all required correspondence, ensuring communications are fit for purpose and adapted for varying needs of customers; summary resolution if

  • Complaint Specialist

    2 weeks ago

    Blackpool, United Kingdom Tandem Bank Full time

    **Job Title**:Complaint Specialist **Working Pattern**: Monday to Friday (9:00-17:00) **Salary**: £21,000 - £23,000 (dependent on experience) and 20% bonus and benefits **Location**:Blackpool (FY4 2FB) hybrid working **We're building an amazing team and we're looking for a hardworking and driven Complaints Specialist to support us on our journey.** **About...

  • Complaint Specialist

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time £28,000 - £42,000 per year

    Job Title: Complaint Specialist Working Pattern: Monday to Friday, Salary: £24,000 - £28,000 and up to 20% bonus and benefits Location: Blackpool (FY4 2FB) hybrid working At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Complaint Specialist ready to make an impact, we've got a space with your name...

  • Complaint Specialist

    4 days ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time £24,000 - £26,000

    Job Title: Complaint Specialist Working Pattern: Monday to Friday, Salary: £24,000 - £26,000 and up to 20% bonus and benefits Location: Blackpool (FY4 2FB) hybrid working    At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Complaint Specialist ready to make an impact, we've got a space with...

  • Complaint Specialist

    3 days ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time

    Job Title:Complaint Specialist Working Pattern:Monday to Friday,  Salary:£24,000 - £26,000 and up to 20% bonus and benefits Location:Blackpool (FY4 2FB) hybrid working   At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Complaint Specialist ready to make an impact, we've got a space with your...

  • Complaint Specialist

    3 days ago

    Blackpool, United Kingdom Tandem Bank Full time

    **Job Title**:Satisfactory Quality (SQ) Complaints Specialist **Working Pattern**: 36.25 hours per week on a shift pattern to be agreed with the Complaints Manager **Salary**: up to £28,000 and up to 20% bonus and benefits **Location**: Blackpool (FY4 2FB) hybrid working **At Tandem, we're not just a bank; we're a movement for positive change. If you're an...

  • Complaint Specialist

    2 weeks ago

    Blackpool, United Kingdom Tandem Bank Full time

    **Job Title**:Complaint Specialist (Satisfactory Quality/SQ) **Working Pattern**: Monday to Friday, 09.00 - 17.00 **Salary**: £24,000 - £26,000 and up to 20% bonus and benefits **Location**: Blackpool (FY4 2FB) hybrid working **At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Complaint Specialist...

  • DSAR & CRA Specialist

    7 days ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time £28,000 - £40,000 per year

    Job Title: DSAR & CRA Specialist Working Pattern: 36.25 hours a week on a shift pattern to be agreed with the Complaints ManagerSalary: up to £28,000 and up to 20% bonus and benefits Location: Blackpool, this role will support hybrid working around 1 day from the office. At Tandem, we're not just a bank; we're a movement for positive change. If you're an...

  • DSAR & CRA Specialist

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time £24,000 - £28,000 per year

    Job Title: DSAR & CRA Specialist Working Pattern: Monday to Friday, hours per week Salary: up to £28,000 and up to 20% bonus and benefits Location: Blackpool, this role will support hybrid working around 1 day from the office. At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual, ideally...

  • DSAR & CRA Specialist

    7 days ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time £26,000 - £28,000

    Job Title: DSAR & CRA Specialist Working Pattern: Monday to Friday, hours per week Salary: £26,000 - £28,000 and up to 20% bonus and benefits Location: Blackpool, this role will support hybrid working with a minimum of 3 days working from the office. At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and...

  • DSAR & CRA Specialist

    7 days ago

    Blackpool, Blackpool, United Kingdom Tandem Bank Full time £312,000 - £336,000 per year

    Job Title: DSAR & CRA SpecialistWorking Pattern: Monday to Friday, hours per weekSalary: £26,000 - £28,000 and up to 20% bonus and benefitsLocation: Blackpool, this role will support hybrid working with a minimum of 3 days working from the office.At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated...