Business Administrator Apprentice

7 days ago

Ipswich, United Kingdom OCS Group Full time

The Business Administrator Apprentice as part of the National Support Team contract delivery team and will work with colleagues and clients to provide business and performance insight through use of data analysis, visualizations and reporting. The role will work closely with contract management, helpdesk, and leadership teams, providing data mining, analysis and performance reporting on contract delivery, supporting projects and other business or MI led initiatives.

You’ll also be producing and developing visually appealing dashboards and bespoke reports, as well as critiquing existing reports and identifying potential improvements through MS Excel Spreadsheets, our Smartsheet and Power BI platforms. You will be a highly motivated, self-starter who can work autonomously and deliver against tight deadlines. You’ll enjoy working with data and delight in providing relevant and accurate reporting to support operational decision-making.

**Main duties and responsibilities will include but are not limited to**...

**Operational tasks.**
- Provide Daily Monitoring and jeopardy reports relating to the contractual KPIs.
- Produce daily, weekly, and monthly contract reports as required by Contract Management Team.
- Liaise with the Operational, Commercial and Helpdesk teams on Jeopardy management opportunities identifying specific KPI’s at risk.
- Undertake analysis of reactive call data to identify trends relating to call volumes and cost to identify opportunities for efficiencies.
- Produce monthly invoicing for specific clients to our finance team.
- Own and update Contract Teams & Smartsheet & Governance platform pages to ensure all contract information is up to date and accurate.
- Management of Contractual Scoring processes including co-ordinating any mitigation or information to ensure the contract performance is maximised.
- Maintaining client Power BI raw data to produce the relevant client reporting.
- Co-ordinating initiatives from internal and external sources including supporting implementation and tracking outputs.
- Any other duties as and when required that are commensurate to the role.

**Experience and Qualifications**
- Experience in a similar role advantageous.
- Strong IT skills including MS Office 365 skills, particularly excel.
- Experience in BI software such as Microsoft Power BI.
- Experience CAFM systems use such as Concept Evolution would be an advantage, although not essential.
- Strong analytical and administrative skills.
- Be able to interpret managers expectations into clearly defined actions.
- Experience in data analysis & reporting from multiple data sources and complex data sets.
- Proven track record of delivering performance improvement through data analysis.

**Personal Attributes**
- Diligent, numerate with excellent attention to detail.
- Ability to work as part of a team.
- Ability to prioritise and organise own work whilst working on a variety of tasks.
- Excellent communication and interpersonal skills.

**Hours and Environment**

This position will be based at the OCS office in Ipswich.

Core working hours for this position are from 08:30 until 17:00, Monday to Friday. However, flexibility will be expected regarding hours of work to suit the needs of the business and team due to diverse nature of works undertaken.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £24,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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