Customer Care Coordinator

2 days ago

Preston, United Kingdom ENWL Full time

Do you have customer service experience, and are you seeking a new 12-month contract in Salford or Preston? Electricity North West is looking for a Customer Care Coordinator, and the role comes with a salary up to £40,195.56

As a Customer Care Coordinator, you will deliver a first-class seamless customer experience, providing expert advice and guidance throughout the journey, being that one point of contact for the customer wherever possible owing the end to end experience.

What to expect in this Customer Care Coordinator role:

- Be proactive in delivering first-class service to all customers, ensuring that they receive an excellent experience throughout the connections journey
- Promote a seamless customer journey to maximise CSAT performance, accountable to be the one point of contact
- Build and maintain excellent working relationships with all customer stakeholders
- Influence the key customer stakeholders to work collaboratively to ensure that we deliver for the customer and keep them happy
- Coordinate and own the customer relationship and their expectations from the first point

To succeed in this Customer Experience Manager role, you will need proven experience delivering excellent customer service. You will also require:

- An in-depth working knowledge of GSOP and EGS8 regulatory requirements
- Proficiency in using SAP, SAP Portal and MS Office, specifically Outlook and Excel

If you want to impact and create change positively, you'll be rewarded with an excellent contract rate for your inclusive and committed approach. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

- An annual bonus scheme
- Twenty-five days annual leave increasing with length of service
- Private healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme and opportunity for professional development through our L&D function.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

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