Care Coordinator

Are you looking for an exciting new opportunity that provides a challenging but rewarding role at the heart of one of our key services in Lancashire?Were HCRG Care Group And were recruiting Care Coordinators to work as part of our Multi-disciplinary TeamAs a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.This is a hybrid role working remotely and then from our Preston & Burnley HubMain duties of the jobAs a care coordinator you will:Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescalesAnswer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed responsePrepare referral documentation and input details or form in appropriate client or patient database.Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referralUpdating clinical systems and clinic templates with demographic information and expected dates of birthThe essential qualities we are looking for in our applicants are:Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day-to-day basis.Administrative experience in a busy, customer facing environment.Resilient to be able to deal with challenging situations.Methodical and organisedIf you feel that you meet the above qualities, then we would love to have you on our teamAbout usYou willfeelvalued as aCare Coordinatorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:£23,875 Per Anum with group pensionPrivate medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the countryFree tea, coffee and milk at your base location in RuncornMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each yearThe pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality CommissionJob responsibilitiesAbout the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2Person SpecificationGeneral RequirementsClick Apply for this job above to view the Job Description on our career siteDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr