Systems Training Officer

**Details**:
**Reference number**:

- 424979

**Salary**:

- £29,525
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- DVSA - Corporate Services

**Type of role**:

- Contact Centre
Education and Training
Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Newcastle-upon-Tyne

**About the job**:
**Job summary**:
Do you have excellent interpersonal skills?

Are you passionate about collaborative working?

Have you got experience training or coaching others?

If so, we’d love to hear from you

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy

Joining our department comes with many benefits, including:

- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

**Job description**:
The Systems Training Officer is responsible for the delivery of soft skills, technical system knowledge and associated system training. This includes TARS system for Driver and Vehicle Standards Agency (DVSA) staff and CRM for Customer Service Centre staff.

They design, develop, deliver and maintain all training courses ensuring they meet business needs and fully support the virtualisation of the Newcastle and Swansea contact centres. They will ensure the training is fit for purpose and that staff are correctly trained.

The post-holder will do this by fully understanding the customer/end-user requirements along with the policy, legislation and regulations governing all products to enable the delivery of an effective, efficient and quality service.

Responsibilities include, but are not limited to:

- Delivery of systems (CRM, IRDT & CPC) training for DVSA Customer Service Centre staff and TARS training across DVSA. All delivered to required standards, quality expectations and service levels, enabling trainees to deliver services to the required standards.
- Work with Stakeholders to ensure their training needs are met and continue to build good working relationships.
- Support managers to understand and articulate the learning needs of their employees.
- Design training packages to meet stakeholder needs.
- Plan training effectively and where necessary make decisions on priorities.
- Deliver training in a professional manner taking into consideration the different learning needs of the individuals.
- Evaluate training and consider feedback from learners and stakeholders to improve the course content and add value for money.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

**Person specification**:
**Required experience**:
To be successful in this role you will need to have the following experience:
1.Confident, proactive, and self-confident individual with a ‘can do’ attitude.

2.Passionate about training and developing people to achieve the best results.

3.Dealing with internal and external customers.

**Additional Information**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services_._

**Working hours, office attendance and travel requirements**

Full time roles consist of 37 hours per week.

The expectation at present is a minimum of **60%** of your working time a month will be spent at either your designated workplace - Newcastle or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be y