Digital Systems Training Lead

To embed and increase knowledge and skills for employers and applicants using our systems and support internal teams to deliver training to our users. In this role, you are accountable for: 1. Support the delivery of the Workforce Recruitment Services training programme which includes NHS Jobs, NHS Volunteering and 3rd party systems which integrate with our Digital Systems.2. Use the Training Cycle to identify, design, develop, deliver, apply, and evaluate the training products to meet user needs.3.
Deputise for the Training and Support Manager to upskill the NHS workforce in the use of our digital recruitment workforce systems.8. Collaborate with our digital and service teams such as User Research, Product, Stakeholder and Engagement, Optimisation and Implementation and Contact Centre teams to ensure our training is accurate, kept up to date and reflects user needs. 9. Work closely with the Product Owners and Service Improvement Leads, to ensure you fully understand our digital products, planned improvements and changes to functionality to assess the impact on existing and new training products.
10. Lead on any training related activity within our services to provide bespoke or appropriate training as required. Such as specific national campaigns or promotion of national workforce related initiatives.11. Promote and encourage all users to embrace the benefits of using the digital workforce recruitment services, by developing and enhancing digital literacy so it is built into training programmes and supports users with low digital skills to make our services accessible and inclusive.12.
Manage the digital workforce recruitment systems analytics to identify the impact of the training products with the purpose of measuring customers satisfaction, feedback, trends, and behaviours to improve the user experience.13. Research and develop the latest digital technologies, initiatives, and learning theories to implement in our service and enhance our training products.14. Make sure training resources and products we own are hosted in the most suitable or relevant digital platform, such as content management systems, social media, digital platforms and other NHSBSA systems. Be responsible for updating and managing those resources and ensuring they are accessible to our users.15.
Implement key performance indicators (KPIs) and service level agreements (SLAs) to allow you to manage conflicting priorities and workload challenges and ensure the successful delivery of training whilst managing customer expectations.16. Create and communicate a training schedule to ensure we deliver appropriate and timely training for our users. This will involve planning and organising, identifying methods of delivery, managing resources, and accommodating different learning styles.17. Line management of direct reports and ensuring their ongoing wellbeing and training needs are met.
Setting clear objectives and carrying out regular ORO reviews, besides developing and coaching to assist in delivery of business and personal objectives. Authorising leave and travel expenses claims.18. Able to travel to attend national locations as required In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2.
Working relationshipsResponsible to the Training and Support ManagerResponsible for the Service Support Officer Key relationships and connections1. NHS Jobs Users NHS Trust Recruitment Teams, Primary Care, Healthcare Sector and other NHS and non-NHS users of the service.2. Workforce Recruitment Services teams Product, Service Delivery, Stakeholder Engagement, Workforce Optimisation and Contact Centre Support teams.3. Workforce stakeholders within the NHS.