Receptionist/administrator

**Receptionist**

**35 hours per week for 2 years, the reduced to 25 hours per week**

**The Signals, Hook**

**£10.90 per hour**

Join our team as a Receptionist and contribute to creating a happy living environment by providing a professional reception service to our location. As the first point of contact, you will play a vital role in welcoming visitors, ensuring their security, and offering assistance and support when needed. This position requires a friendly and approachable personality, excellent organisational skills, and a commitment to delivering exceptional customer service.

**Key Responsibilities**:

- Provide a warm and secure front-of-house service, ensuring visitors feel welcomed and safe.
- Demonstrate a solid understanding of building security, location policies, health and safety practices, and confidentiality and data protection
- Present a professional appearance and maintain a friendly and approachable demeanour.
- Possess basic computer knowledge to handle administrative tasks, such as answering telephone queries, taking messages, and providing general information.
- Work effectively as part of a team while also being capable of handling tasks independently.

**Experience and Qualifications**:

- Previous experience in a busy reception or office environment.

**Key Activities and Outcomes**:

- Greet customers and visitors in a helpful and professional manner, ensuring their satisfaction and receiving positive feedback.
- Answer telephone calls, address queries appropriately, and accurately relay messages.
- Maintain a secure environment by monitoring visitor sign-in/out procedures and effectively managing security measures.
- Provide administrative support, including tasks such as post handling, typing, filing, and photocopying, with accuracy and efficiency.
- Efficiently and effectively handle customer or visitor queries and complaints, following established procedures and ensuring customer satisfaction.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.