Onboarding and Fraud Executive

2 weeks ago

London, United Kingdom The Bike Club Full time

Are you ready to join the Bike Club adventure? We're on the lookout for a onboarding & fraud executive to support the onboarding of new customers (ensuring the right customers join the club). Based in London, this role will support building out an onboarding team whilst having interaction with other teams including operations & finance.

Bike Club Introduction
At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany, Austria, Spain and The Netherlands.

Tasks
- Analyse and process all inbound orders, performing checks (Credit Checking etc) prior to dispatch
- Monitor and execute onboarding, screening customers against internal fraud metrics to independently determine if they are fraudulent or legitimate orders.
- Communicate effectively with the team by:
1. Investigating anomalies of what could potentially include fraud; growing the knowledge base within the team on fraud and associated behaviours found.
2. Document evidence, findings, and recommendations.
3. Work with peers and other departments to communicate fraud trends and ensure monthly reporting is completed on time
- Independently resolve problems that require in depth investigation and maintain compliance.
- Maintain or exceed established standards for customer service, and resolve complex issues independently.
- Assist in maintaining basic ecommerce duties including checking and reattempting failed payments, cancelled mandates and chargeback handling.Assist in adhoc fraud and payments requests from other internal departments when required

**Requirements**:
This role has reporting requirements monthly, so it is helpful if you have a basic understanding of Microsoft Excel. It is also important to have strong time management skills for ensuring monthly reporting requirements are achieved.

**Benefits**:

- 26 days annual leave plus bank holidays. Additional days holiday for every year worked.
- 3% Pension contributions (salary sacrifice on basic pay)
- Central London office
- Enhanced maternity and paternity leave
- Regular social events during office hours
- £30/month discount towards Bike Club subscription and products
- Cyclescheme
- Nursery Benefit

Ready to take your career into a higher gear with Bike Club? We’re keen to pedal forward with you on our team

  • Director of The Serious Fraud Office

    2 weeks ago

    London, United Kingdom Serious Fraud Office Full time

    **Details**: **Reference number**: - 278634**Salary**: - £183,618- **Job grade**: - SCS Pay Band 3**Contract type**: - Fixed Term**Length of employment**: - This role is being offered as a five year fixed-term appointment, with the possibility of extension for a maximum of an additional 2 years.**Type of role**: - Senior leadership**Working...

  • Onboarding Executive

    5 days ago

    London, United Kingdom Flagstone Investment Management Full time

    **Who are we?** *** We are an award-winning, fast-growing fintech, and one of Europe's leading cash deposit marketplaces. We aim to transform the way people save and grow their money through innovation and technology. Our online, user-friendly platform gives our clients access to hundreds of savings accounts, including market-leading and exclusive interest...

  • Fraud Manager, Pay

    1 week ago

    London, Greater London, United Kingdom Apple Full time

    Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the...

  • Fraud Operations Director

    2 days ago

    London, Greater London, United Kingdom Zilch Full time

    Who We Are.Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?We started in 2018 with...

  • Onboarding Consultant

    1 week ago

    London, Greater London, United Kingdom Talentfoot Executive Search and Staffing Full time £40,000 - £60,000 per year

    Company OverviewOur client is a rapidly growing WealthTech company specializing in innovative solutions for high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients. With a focus on aggregating wealth data from banks, documents, and non-bankable assets, they provide a secure, digitized platform that offers a comprehensive view of complex estates. Their...

  • Senior Onboarding Analyst

    2 weeks ago

    Greater London, United Kingdom xpate Full time

    Your role at xpate As a Senior Onboarding Analyst, you will play a critical role in shaping how merchants join xpate’s ecosystem. You will ensure that every onboarding journey is compliant, efficient, and aligned with scheme and regulatory expectations. You will combine analytical skill, risk awareness, and strong judgment to evaluate merchants, guide...

  • Onboarding Consultant

    7 days ago

    Greater London, United Kingdom Talentfoot Executive Search and Staffing Full time

    Company Overview Our client is a rapidly growing WealthTech company specializing in innovative solutions for high‑net‑worth (HNW) and ultra‑high‑net‑worth (UHNW) clients. With a focus on aggregating wealth data from banks, documents, and non‑bankable assets, they provide a secure, digitized platform that offers a comprehensive view of complex...

  • Senior Onboarding Analyst

    2 weeks ago

    London, Greater London, United Kingdom xpate Full time £55,000 - £70,000 per year

    We are xpate — a Riga-born fintech building smart payment and banking infrastructure to connect the fragmented payments industry.Your role at xpate: As a Senior Onboarding Analyst, you will play a critical role in shaping how merchants join xpate's ecosystem. You will ensure that every onboarding journey is compliant, efficient, and aligned with scheme...

  • Senior Onboarding Analyst

    2 weeks ago

    London, Greater London, United Kingdom xpate Full time £80,000 - £100,000 per year

    We are xpate — a Riga-born fintech building smart payment and banking infrastructure to connect the fragmented payments industry.Your role at xpate:As a Senior Onboarding Analyst, you will play a critical role in shaping how merchants join xpate's ecosystem. You will ensure that every onboarding journey is compliant, efficient, and aligned with scheme and...

  • Onboarding Executive

    2 weeks ago

    London, United Kingdom LegalAndGeneral Full time

    **Company Description** The world of investment is changing. Our vision at **Legal & General Investment Management** is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our...