Housing Officer

**Job description**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first.

Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.

**About the Role and Person**
- 17.5 Hours (flexibility may be needed to cover full time Housing Officers position when they are on annual leave)
- Permanent

**Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you**:

- Previous Housing Officer experience and a Valid Full UK Driving Licence are essential.
- Previous experience of delivering a quality housing management service within a social housing context and understanding of the various workstreams relevant to tenancy and neighbourhood management.
- A proven track record of utilising a multi-agency approach to anti-social behaviour management and an understanding of the range of tools available to tackle ASB.
- A working knowledge of rental income collection and an understanding of legal processes relating to income collection.
- You will be a consistent high performer and be passionate about delivering high quality services while taking full ownership of your “patch”.
- Driven to work independently and as part of a team with previous experience of cross departmental working.
- An understanding of safeguarding within a housing context.

The key focus of this role is the effective management and maintenance of tenancies and estates within your patch, including allocations and lettings, arrears recovery, the management of anti-social behaviour and customer complaints. We want our people and our customers to be proud of the services and homes we provide, and this role is key to achieving this goal.

You are the first point of contact for our customers and responsible for the quality of their experience with the Accent Group. You will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive a “best in class” customer experience in line with the Accent Group’s values.

**Location**

**Barrow**

**Salary**

The spot salary for this post is £33,763 FTE for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- Access to “Hapi” benefits app with multiple discounts.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- A choice of salary based contributory pension schemes, each offering life assurance cover.
- Auto enrolment - employer and employee contribution 4%
- Pension scheme - employer contribution 16.4%, employee contribution 7.5%

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

**Job Type**: Part-time

**Salary**: £33,763.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrow-In-Furness: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Housing Officer: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person