Care Coordinator

Heron Care have an exciting opportunity for a Domiciliary Care Coordinator to join their growing team based in Prescot/Liverpool Merseyside.
- Car Driver essential with use of personal car_

**Domiciliary Care Coordinator - The Role**:

- To assess the Care needs of people living in their own homes and to work closely with both internal and external colleagues to provide a responsive and integrated Home Care Service, including specialist teams
- To directly line-manage Care/support workers
- To provide support to all Heron Care’s service users
- Lead on productivity within Locality

**Domiciliary Care Coordinator - General Duties**:

- To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
- To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job
- To undertake health and safety duties commensurate with the post and/or as detailed in Heron Care’s Health and Safety Policy.

**Domiciliary Care Coordinator - Key Responsibilities**:

- To have the relevant qualification and experience to carry out care assessments and Risk Management for service users referred for Home Care
- To review all service assessments for short-term care during the initial 6/8-week period and also the service assessments for long-term care and specialist needs
- To plan and facilitate care staff supervision and appraisal sessions
- To supervise and manage Planners, for care and support staff, and identify training and development needs
- To organise work rotas for Care staff where required
- To attend and arrange time and dates for care reviews
- To manage staff annual leave entitlement to ensure adequate staff are on duty at any one time
- To ensure that Care quality commission regulations and performance measures are adhered to
- To arrange staff to attend service users’ appointments if they require support and to ensure appropriate commissioned hours are available
- To assist Heron Care Training Managers and administrators with Recruitment and Selection in line with Heron Care’s safer recruitment policy and procedure
- To investigate complaints and safeguarding from Service Users and their representatives, purchasers and other stakeholders and to report all issues of a serious nature to the registered Manager
- To monitor employee sickness and absence and liaise with operations manager
- To attend services when required
- To contact service user’s next of kin if the service user has apparently been admitted to hospital to confirm admission if NO NOK contact the hospital or lifeline or emergency duty team for the relevant council for conformation
- To organise and participate in regular Team Meetings and locality Meetings for support staff
- To assist operations manager to investigate and prepare reports in regard to any safeguarding alerts and complete CQC notification where required
- To work on a rota system so to ensure continuity of care is maintained 7 days a week
- To participate as the Manager on Duty during all Out of Hours shifts, allocating work to Care/support staff (ON CALL)

**Requirements**:

- Minimum 2 Years’ experience within health and social care: (_**Essential**_)
- Level 2/3 Health and Social care qualification or equivalent: (Desirable)

Emergency on call

Its essential that all managers take part in Heron Care’s emergency out of hours on call service. This will be from 5pm Monday to 9am the following day five days a week

Weekend out of hours on call will start Friday 5pm to Monday 9am.

You will also be required to take part in on-call on one of the following days;
Christmas Day, Boxing Day, New Year’s Day and any other bank holidays.
- **To submit your CV for this exciting Domiciliary Care Coordinator opportunity, please click ‘Apply’ now**_

Heron Care reserves the right to alter the content of this job description, after Consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.

The duties described in this job description must be carried out in a manner which Promotes equality of opportunity; dignity and due respect for all employees and Service users and is consistent with Heron Care’s Equal Opportunities Policy.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,322.86 per year

**Benefits**:

- Company pension
- Free flu jabs
- Store discount

Schedule:

- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Prescot Business Park, L34 1PB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- health and social care: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Prescot Business Park, L34 1PB