Telephone Debt Collector
2 weeks ago
Are you ready to embark on an exhilarating career journey? We're seeking passionate and driven individuals to join our elite team of Collections Agents in Hull. As a Collections Agent at HELLIX LTD, you'll play a pivotal role in helping individuals navigate their financial challenges with dignity and respect.
Key Responsibilities:
- Contact individuals to collect outstanding debts via phone calls or written communication
- Maintain accurate and up-to-date records of all debt collection activities
- Analyse debtor's financial situation and determine the best course of action for debt recovery
- Negotiate payment plans and settlements with debtors
- Follow legal requirements and company policies when pursuing debt collection
- Provide excellent customer service and maintain a professional demeanour during all interactions
- Utilize telemarketing techniques to effectively communicate with debtors
**Requirements**:
- Must have previous debt collection experience
- Strong communication skills, both verbal and written
- Proficient in data entry and comfortable working with accounting software
- Excellent phone etiquette and the ability to handle difficult conversations with tact and professionalism
- Strong analytical skills to assess debtor's financial situation and determine appropriate collection strategies
- Ability to work independently, prioritize tasks, and meet deadlines
- Knowledge of relevant laws and regulations related to debt collection is a plus
What are we looking for? Are you ready to take the leap and join our vibrant team? We're seeking individuals who possess:
- Passion for debt collection: having previous debt collection experience is a must, we will help develop your skills to the next level.
- Exceptional Listening Skills: Your ability to actively listen and empathize with our customers' needs sets you apart from the rest.
- Negotiating and Influencing Skills: Channel your inner negotiator to secure favourable outcomes for both our clients and account holders.
- High Emotional Intelligence: Navigate sensitive situations with grace and empathy, showcasing your emotional intelligence and resilience.
What We Offer:
- Competitive Salary, with opportunities for performance-based bonuses.
- Comprehensive Benefits: Enjoy a generous holiday allowance, pension scheme, Performance bonuses, and more.
- Continuous Learning: Embark on a journey of personal and professional growth with ongoing development opportunities.
- Supportive Culture: Join a team that values diversity, inclusion, and camaraderie, with regular social events and reward programs.
- Convenient Location: Based in our modern Twickenham offices with free parking and easy access to transportation.
Additional Information:
- There are roles available for full time and part with flexible daily hours.
- Casual/smart attire in a supportive work environment.
**Job Types**: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: 16 - 40 per week
Additional pay:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Kingston upon Hull: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- debt collection: 1 year (required)
- Phone etiquette: 1 year (preferred)
Work Location: In person
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