Debtors Officer

2 days ago

Kingston upon Hull, United Kingdom Hull City Council Full time

Reference

HUL/25/0347

**Full Time Equivalent Salary (based on a 37 hour working week)**

£24790 - £25584

Occupational group

Finance

Job term

Full Time

Appointment type

Fixed Term

Hours

37

Division

Finance & Transformation - Directorate

Closing Date

13 July 2025

Proposed Shortlisting Date

14 July 2025

Proposed Interview Date

28 July 2025

Place of work

Wilson Centre, 1st floor, Hull HU1 2AG

For an informal discussion please contact

Sandy Hunt or Vicky Gibson

Contact telephone

01482 613147/613727

The Council are in the process of implementing a new ERP financial system over the next 18 months. To enable a successful implementation, a member of staff has been seconded into the Implementation Team which has resulted in temporary structural changes within the Debtors Team including the creation of this fixed term position. The Debtors Team are part of Revenues and Benefits.

The role of the Debtors Officer is to contribute to the day-to-day operation of the Debtors Team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement. To make decisions on the recoverability of Corporate Sundry Debts and Hull Culture & Leisure Debts in line with policies and procedures. Resolve and exercise judgement on issues with debtors and strive for excellence of service.

Provide specialist advice and assistance to internal and external customers and colleagues through a variety of access channels including telephone, face to face, written and electronic mail.

Other duties will include:
- Provide an efficient, effective, responsive, and user-friendly service to all customers and partners that recognise our stakeholder needs, including Enforcement Agents/Collection Agents
- To negotiate repayment of debt making decisions based on the individual’s financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
- Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
- Contribute to daily Oracle administration duties including checking reminders, diaries, write off case preparation and determining appropriate actions.
- Data input to various systems and spreadsheets, Oracle and Chipside.

Please note that this is a fixed-term role until 31.03.2026

Please click below to view the benefits of working for Hull City Council.

Benefits of working for Hull City Council - Working for Hull City Council

Why Hull is a great place to live and work - Working for Hull City Council

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

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