Ad Hoc Receptionist/ Host Cover

2 weeks ago

Lichfield, United Kingdom Focus Resourcing Full time

Our client currently requires a **ad hoc receptionist/host** to cover sites in Tetbury and Cheltenham on an on-going basis to cover holidays and sickness when the permanent hosts are off work. You would usually get a good few weeks notice aheadof these bookings. They are likely to need more cover across school holidays.

This is an exciting temporary role working for a prestige builder of high-end retirement homes.

Your role is to be the key interface between the apartment owners and our client. As you'll be the building's host, you'll focus on fostering a warm, friendly and relaxed atmosphere.

**Your role**:

- You will be sat in the office and do hourly checks of the property
- Be first point of contact for residents, if there are any property issues or they need any assistance such as contacting a local contractor etc.
- Providing a proactive customer focused service identifying and providing owners with information on the local area including key services, events and places of interest
- Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high-quality local contractors
- Maintaining the events and visitor's suite diaries
- Representing the company in a friendly, helpful, professional and approachable way
- Taking the lead on managing Health and Safety at the development

**The person**:

- **Experience in reception/front of house or a customer facing role is essential.**:

- **Ability to work independently**:

- Very friendly and clear communicator
- Good general IT skills
- Office or contract management experience is desirable
- Emotionally intelligent and ability to put themselves 'in the customer's shoes'
- Knowledge and a responsible attitude to Health and Safety
- Product and environment focused for all maintenance activity affecting customers and staff
- Proactive and forward thinking

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