Hotel Receptionist
20 hours ago
To administer reservations for Twr y Felin, Roch Castle and Penrhiw Priory and Blas Restaurant from the central location of Twr y Felin Hotel.
**What we expect of you**:
- Provide a smooth delivery of service and guest satisfaction. Whenever possible, anticipate guests’ needs and be aware of all written and spoken requests and carry out these requests in a courteous and helpful manner.
- Be fully conversant and able to operate the Property Management System (PMS). Training Provided.
- Have an understanding of all rates, promotions and facilities in all properties and pass this information accurately on to guests.
- Ensure that guest feedback is recorded effectively and passed to the HOD to improve services.
- Ensure that an effective communication system is adhered to on a shift by shift basis, and the information is passed to the relevant departments.
- Upsell and promote the other departments within the group in order to maximize group sales.
- Have knowledge of activities in the surrounding area so you are to recommend these to the guests.
- Ensure all reservation deposits and guest bill payments are accounted for accurately, on a daily basis.
- Be present during event operations including Weddings, Events, Christmas, New Year, Easter and other School and Bank Holidays as required.
- Follow the Group Policies and Procedures and offer professional, positive complaint handling procedures.
- Undertake any other reasonable duties requested by your colleagues and your line manager.
**What We Are Looking For**:
- Passion for the hospitality industry.
- Possess good guest service skills with a can do attitude.
- IT skills including Microsoft Office knowledge with emphasis on excel.
- Flexible attitude to working patterns over 7 days a week, 365 days a year
**Salary**: £11.90 per hour
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