Hotel Receptionist

10 hours ago


St Andrews, United Kingdom Kinnettles Hotel & Spa Full time

HOTEL RECEPTIONIST

**General Purpose**

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

**Main Job Duties and Responsibilities**
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area

Shift patterns:
Evenings and weekends

*Minimum national wage applies:

- **National Living Wage (21 and over)**: £12.21 per hour
- **18-20 Year Old Rate**: £10.00 per hour

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.21 per hour

**Benefits**:

- Employee discount

Work Location: In person



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