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Business Support Administrator

2 weeks ago

Honiton, United Kingdom Devon Partnership NHS Trust Full time

**Job summary**

An exciting opportunity has arisen within the busy administrative team that support the Honiton Core Adult Mental Health Team. This is a busy and varied role where no two days are the same. You will get immense job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression.

This is a part time role, working 22.5 hours per week. The post is a 16 month fixed term contract.

**There is a requirement to work on site due to the duties / responsibilities of the role.**

**Main duties of the job**

Answering busy incoming phone lines, you will be speaking to patients, professionals, carers and colleagues, recording information on to client records and directing enquiries where needed. We'd like you to be confident and experienced in MS Office including Outlook as you will process work from our shared inbox, creating and sending appointment letters, taking referrals, minute taking and booking appointments and meeting rooms to keep our team and office running smoothly.

**About Devon Partnership Trust**

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

**Our values**

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

**Job description**

Please use the link below to see the full Job Description and Person Specification which will provide further information on this role.

**Person Specification**

**Knowledge and Skills**

**Essential**
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook and advanced keyboard skills
- Knowledge of a range of administrative procedures including diary management, arranging appointments and booking rooms
- Experience or understanding of creating electronic records and filing systems
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care, and a positive attitude towards mental ill health and disability
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to take and convey clear messages
- Experience in dealing with difficult situations (e.g. adopting calm and confident manner when dealing with people in distress)
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Adaptable in continuous change and able to learn quickly

**Qualifications**

**Essential**
- RSA 3 Word Processing - or equivalent level of experience in practice. NVQ3 in administration - or equivalent level administrative knowledge and experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.

**Desirable**
- ECDL (European Computer Driving Licence) - or similar.
- Audio typing or Shorthand/Speedwriting - qualifications or experience.

**Experience**

**Essential**
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information

**Desirable**
- Ability to take accurate formal and informal minutes
- Previous experience of working in a Healthcare or Social Care administrative setting

**Job Type**: Part-time

Pay: £24,071.00-£25,674.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 09/03/2025
Reference ID: C9369-25-0103