Reception and Administration Assistant

**Contract: Permanent, part time (30 hours per week)**

**Salary: £23,400 per annum, pro rata**

**Location: Sheffield, S7 2PY**

**Closing date: Sunday 16 March 2025**

**Interview date: w/c 24 March 2025**
- We’re recruiting a **Reception & Admin Assistant** for our Rehoming & Fostering Team in **Sheffield**
- Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you'll play a key role in advancing our mission to support more pets in need.

More about the role
- Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help with the most urgent of cases.
- As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do.
- In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
- Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.

**Working pattern**
- This is a part time role, working 30hours per week where you will be required to work every other weekend.

About you
- We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.

**Knowledge, skills, and experience**
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Strong administration skills
- Computer literate including the use of MS Office packages
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.

**It would be great (but not essential) if you also had**:

- Experience of working in a similar role or working in a pet welfare role/environment.
- An understanding for the voluntary sector
- Understanding of safeguarding issues.

**For more information about this rewarding role, please take a look at the attached job description.**

**How to apply**
- We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits
- Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
- In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
- Our generous benefits package includes:

- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees

About Blue Cross
- Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.

Pets change lives. We change theirs.

**Our commitment to diversity and inclusion**

We believe that eve