Hospitality / Reception Assistant

We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs.

Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.

We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.

**Your Role**

The role of the Hospitality / Reception Assistant is to provide Front of House support to both clients and onsite reception team. You’ll be in place to meet and greet clients in a professional friendly manner, providing excellent customer service.

**What You'll Be Doing**
- Preparation of refreshments for both client and internal meetings.
- Organise external catering orders for lunches and other office requirements.
- Using Rendezvous, the current meeting room booking system, to take control of meeting room calendars to ensure rooms are managed in accordance with the requirements of the firm. Manage the use of rooms and if meetings overrun be proactive in managing subsequent affected bookings and communicate effectively with those who have booked the rooms.
- To oversee and ensure a very high standard of appearance is afforded in all client facing areas.
- To be fully aware of and be able to manage all reception and security procedures, including meeting room layouts and capabilities, hospitality arrangements, visitor management process and site security processes.
- Ensure that meeting rooms are kept tidy and fully stocked and that they are set up in preparation for meetings. Setting up includes being proficient in the technology available from client meeting rooms including wifi, video conferencing and presentation requirements.
- Continuously monitor the quality of the food service delivery and presentation for both internal and external functions and give constructive feed back to the caterers.
- Liaising with meeting room technicians, maintenance & IT departments to ensure the smooth provision of services to the meeting rooms and client areas.
- Provide back up support for reception to ensure reception cover is maintained throughout core hours.
- To be knowledgeable of all catering options available and be able to advise meeting organizers.
- Printing, Copying and Scanning as required by meeting room users and clients, diverting work to the reprographics team where necessary.
- To compile monthly management information for the Office manager, reporting on client meeting room stats and trends.

**What We're Looking For**
- Attention to detail
- Good general self-management skills
- Team player
- Responsive to changing environments
- Risk aware
- Good IT skills, including knowledge of a range of software packages
- Ability to follow policy and procedures
- Effective communicator, both orally and in writing
- Previous experience in a customer facing environment

**What we can offer you**
- 25 days annual leave, with the opportunity to buy additional leave
- Two fundraising days in a year to give back to the community (fully paid)
- Westfield Health membership, offering discounted leisure and travel and refunds on medical services

We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Our social responsibility programme is fundamental to who we are. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish. We have a range of groups to celebrate our people across sexuality, disability, age, gender and culture.

**Additional Information**

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.