Service & Maintenance Administrator

**Description**:
The opportunity has arisen to join Alternative Heat’s Service and Maintenance Administration Team. We are a leading provider of renewable, low carbon commercial heating solutions and have a strong service and maintenance team comprised of field-based service and maintenance engineers and our office-based team covering our operation and maintenance contracts throughout the UK & Ireland

We have a strong and long-established client base consisting of Council Bodies, Housing Associations, Health Care Trusts and other commercial clientele. We have a vacancy within our head office team for a Service & Maintenance Administrator to assist with the processes involved in delivering our clients contracts.

**Role Overview**

As a Service and Maintenance Administrator, you will be responsible for coordinating the day-to-day operations of the service and maintenance team within the company. This role requires exceptional organizational, administrative, and communication skills to ensure smooth scheduling, customer service, and effective administration of service calls, maintenance tasks, and related processes.

**Job Title** | **Service & Maintenance Administrator**
**Location**| **Banbridge, Head Office**
**Hours** | **Monday-Thursday 8am-5pm and Friday 8am-3pm**
**Salary** | **Competitive Depending on Experience**
**Responsible to** | **Service & Maintenance Manager**

**Key Responsibilities**:

- Work with S&M manager to schedule planned remedial and reactive works.
- Schedule and dispatch engineers for routine maintenance, service calls, and emergency repairs.
- Monitor and track the status of ongoing jobs, ensuring that deadlines are met and client expectations are managed
- Ensure that all service reports are completed correctly and submitted to clients promptly.
- Generate weekly & monthly reports.
- Coordinate with engineers to ensure efficient time management and workload distribution.
- Manage and prioritize service and maintenance schedules, taking into account urgency and client requirements
- Assist in compiling and continually reviewing standardised workflows & process in line with departmental requirements and companywide Integrated Management System (IMS)
- General administrative duties.
- Any other duties deemed necessary by Management.

**Skills, Knowledge and Expertise**:
**Essential Criteria**
- Previous experience in a relevant job role.
- High attention to detail and accuracy
- Computer literate and proficient in the use of Excel
- Good customer relations skills and telephone manner.
- Proficient in the use of Microsoft Office & Outlook.
- Logical and sensible approach to daily tasks.
- Ability to work to deadlines and cope with a varied portfolio of work.
- Good interpersonal Skills.
- The ability to process a large volume of information timely and accurately.

**Desirable Criteria**
- Flexible and practical approach to daily tasks.
- Experience in Power Bi Software
- Ability to cope with the reactive nature of the role.

**Benefits**:

- Full in-house training and career development opportunities.
- Competitive pension scheme.
- Life assurance scheme.
- Health cash plan.
- Full access to smart wellbeing platform.
- Annual flu vaccine
- Free annual health check during working hours.
- Annual leave increasing in line with length of service.
- Lavish Long service awards
- Generously funded social events organised for all employees throughout the year via our Social and Wellbeing committee.
- Electric vehicle charging ports
- Full access to car emergency kit.
- Annual Christmas raffle
- Yearly allowance for AH Branded clothing merchandise
- Secure, free onsite parking.
- Dedicated departmental budget allocated annually for team building events during working hours
- Free Barista Style Coffee, Hot Chocolate, Tea, and Fruit provided daily.
- Friendly and supportive working environment in state-of-the-art facilities.

**About Alternative Heat**:
With over 17 years of experience within the Commercial Offsite Fabrication industry, Alternative Heat have established themselves as a market leader in this sector.
Located centrally between Dublin and Belfast our 8.5 acre Head Office and feabrication facilities, which are fully equipped with overhead cranes and 8,000m² of workshop floor area, provide an ideal factory construction environment which is reflected in the high quality solutions we offer.
We employ a strong team of design engineers, CAD technicians, contracts managers and skilled trades personnel who utilise their vast industry experience to assist in the design, fabrication and delivery of our bespoke MEP solutions, which we supply throughout the UK and Ireland.