Service and Maintenance Administration Co-ordinator

**Description**:
The opportunity has arisen to join an industry leader in UK’s & Ireland’s Building Services sector. Alternative Heat design, develop and deliver a wide range of offsite-prefabricated, innovative, and sustainable building service solutions throughout the UK & Europe.

**What We Do**:
We specialise in the design, supply, and installation of a wide range of prefabricated energy solutions, typically built in NI and shipped throughout the UK & Europe. We also offer turnkey design, build, and operate solutions for commercial energy centres and large-scale district heating solutions and have experience with successfully procuring and delivering many similar packages to a wide range of public bodies throughout UK & Europe.

**Team Overview**:
The Services & Maintenance team provides ongoing support and upkeep for installed mechanical and electrical systems, ensuring optimal performance, reliability, and longevity. They deliver scheduled maintenance, troubleshooting, and emergency repairs, working closely with clients to minimise downtime and extend asset life. This department plays a vital role in sustaining customer satisfaction and protecting the long-term value of our solutions.

**Role Overview**:
**Job Title** | **Service & Maintenance Administration Co-Ordinator**
**Location** | **Banbridge, Head Office**
**Salary** | **Competitive Depending on Experience**
**Responsible to** | **Service and Maintenance Manager**

**What You'll Be Doing**:

- Work with the Service and Maintenance manager to schedule planned remedial and reactive works.
- Monitor and track the status of ongoing jobs, ensuring that deadlines are met and client expectations are managed
- Check engineer’s completed service reports on a daily basis, ensure they are completed correctly and submitted to clients promptly.
- Generate Quotations and Invoices from completed service reports and issue to respective clients.
- Generate weekly & monthly performance reports.
- General administrative duties.
- Any other duties deemed necessary by Management.

**What You Need to Have**:

- Previous experience in a relevant job role.
- High attention to detail and accuracy
- Proficient in the use of Excel
- Proficient in the use of Microsoft Office & Outlook.
- Good customer relations skills and telephone manner.
- Logical and sensible approach to daily tasks.
- Ability to work to deadlines and cope with a varied portfolio of work.
- Good interpersonal Skills.
- The ability to process a large volume of information timely and accurately.
- Flexible and practical approach to daily tasks.
- Ability to cope with reactive nature of the role.

**What You Would Ideally Have**:

- Experience in Power Bi Software
- Familiarity with use of an accountancy system. e.g. Excel, Sage.
- Experience in use of a C.R.M. (Customer Relationship Management) software in a previous role.
- Previous experience in data collation and presentation

**Employee Benefits**:

- Full in-house training and career development opportunities
- Competitive pension scheme
- Life assurance scheme
- Health cash plan
- Free annual health check during working hours
- 30 days annual leave increasing in line with length of service.
- Social events organised for all employees throughout the year via our Health and Wellbeing committee.
- Secure, free onsite parking
- Free Coffee, Hot Chocolate, Tea, and Fruit provided daily.
- Friendly and supportive working environment in state-of-the-art facilities

**About Alternative Heat**:
With over 20 years of experience within the Commercial Offsite Fabrication industry, Alternative Heat have established themselves as a market leader in this sector.
Located centrally between Dublin and Belfast our 8.5 acre Head Office and fabrication facilities, which are fully equipped with overhead cranes and 8,000m² of workshop floor area, provide an ideal factory construction environment which is reflected in the high quality solutions we offer.

We employ a strong team of design engineers, CAD technicians, contracts managers and skilled trades personnel who utilise their vast industry experience to assist in the design, fabrication and delivery of our bespoke MEP solutions, which we supply throughout the UK, Ireland and Europe.