Nights Facilities Officer

**Night Facilities Officer**

**Reporting **to**:Deputy Manager

**Hours of work: 8pm-8am on a 4 on/ 4 off rota basis**

**Salary**: £23,805.60 Per annum

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

**Duties required**

**Building management**
- To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.
- Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.
- Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal all common area cleaning and, when required, clearing snow and ice from pathways and putting down grit
- Undertake duties involving movement of loads (e.g. bins/ white goods/Furniture etc.)
- Identify and resolve maintenance issues ensuring these are reported using the correct process
- Undertake training as required
- Assisting to housekeeping teams with cleaning bedrooms when required
- Be prepared to work as part of a rolling roster including weekends including student arrival weekends
- Adhere to the company dress policy at all times
- Kaplan International College if connected to a residence, classroom set up and maintenance of the college will be required.
- Respond to any student lock outs
- Respond to any fire alarm activations
- Deal with any complaints that are received and escalate these immediately to the relevant manager
- Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks
- Other duties as commensurate with the post

**Health and Safety**
- Ensure all equipment is kept clean, well maintained and is a safe working order
- Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager
- Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety
- Understand and observe Kaplan’s site rules at all times
- Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments
- Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.
- Conduct security patrols to ensure building and students are safe.
- Kaplan International College is attached thus ensuring this building is locked up and secure

**Student Welfare and Customer Services**
- Provide pastoral care to students
- Be the 1st point of contact to residents
- Ensure that excessive noise by students does not affect other students.
- Assist with any Front of House responsibilities including Parcel collections.
- Assist the team with any social activity within the building.

**Financial**
- Be aware of material expenditure and avoid unnecessary waste or loss
- Be able to work within a set budget

**Marketing promotion**
- Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate

**General**
- Any other duties as required by the Residence Manager and/ or Deputy Manager

The successful applicant will:

- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have recent experience of working in a maintenance / caretaking role
- Have experience of working in an effective Health Safety culture in line with legislation.
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required

**Essential skills/ experience**
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to work as part of a team, and work on own initiative
- Budget management.
- Ability to prioritise workload and meet deadlines

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Applicants must be able to provide proof of eligibility to work in the UK._**

**About Kaplan Living**

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

£23,805 Per annum