Facilities & Reception Assistant

1 week ago

Bournemouth, United Kingdom Lester Aldridge Full time

Are you a proactive and reliable facilities professional looking to make a real impact in a busy, client-focused legal environment? Lester Aldridge is seeking a highly organised and service-driven Facilities & Reception Assistant to join our Facilities team. This is a varied and rewarding role at the heart of our business, combining facilities support, reception services, and hospitality coordination.

If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering excellent service, this could be the opportunity for you.

Key Responsibilities

**General Facilities**- Manage incoming and outgoing post, including sorting, collections, franking, courier bookings, and bulk scanning- Monitor facilities and fax inboxes, ensuring all requests and communications are actioned promptly- Oversee stationery and supply levels, including kitchen provisions and first aid kits- Support health and safety administration, fire alarm testing, and manual handling tasks- Maintain office standards through daily touchpoint cleans and litter picks- Provide ad hoc support with binding, laminating, and document preparation

**Meeting Rooms**- Ensure meeting rooms are fully operational and ready from 8:30am each day- Manage Outlook bookings and provide oversight for ground floor and other meeting rooms- Deliver hospitality services, including refreshments, lunches, and stock management- Maintain high standards of cleanliness, including kitchens, toilets, and shower facilities- Monitor and report maintenance, IT, and AV issues- Provide support to marketing and events teams when required

**Reception & Switchboard**- Open and prepare Russell House reception by 9:00am and close down at 5:30pm- Deliver outstanding front-of-house service for clients, visitors, and contractors- Operate the central switchboard for all three offices, ensuring calls are answered and transferred promptly- Handle visitor sign-in, mail deliveries, and taxi bookings- Maintain confidentiality while capturing accurate details from clients and directing them appropriately

Skills & Competence- Good standard of education, particularly English and Maths- Previous experience in reception, switchboard, hospitality, or facilities roles (legal sector experience desirable)- Strong organisational skills and ability to manage multiple tasks in a busy office environment- Excellent time management, reliability, and customer service skills- Knowledge of health & safety (first aid qualified or willing to train is essential)- Professional, well-presented, and aligned with Lester Aldridge’s values: Clients, People, Teamwork, Progressiveness- Able to work independently and collaboratively, with a proactive and problem-solving mindset- Comfortable with manual handling and flexible working hours to cover non-routine demands

Why Join Lester Aldridge?

At Lester Aldridge, we believe in empowering our people to succeed. You’ll be part of a supportive and collaborative team, where your contribution helps the firm run smoothly and ensures exceptional experiences for clients and colleagues alike. We provide accredited training, including health & safety, first aid, fire marshal, and incident response, alongside our core staff training programme.

You’ll benefit from a competitive salary, ongoing professional development, and a culture that values teamwork, reliability, and service excellence.

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