People Services Lead

1 week ago


Manchester, United Kingdom Page Personnel Finance Full time

**Client Details**

The client is a national charity who have operated for the last 60 years. They support individuals affected by substance abuse and those with learning and mental health difficulties.

**Description**

The key responsibilities of the People Services Lead include:

- Lead on process improvement across People Services
- Lead and coach the People Services team to provide excellence in customer service
- To act as an escalation point and manage cases when the team needs additional support
- Analyse and report on data trends
- Lead the adoption of change and train the team on new processes

**Profile**

The successful People Services Lead should have:

- Ability to drive process improvement
- Experience managing and coaching a team
- A solution orientated approach to re-engineering processes
- Ability to analyse and report on data trends
- Excellent communication skills

**Job Offer**
- £35,000 - £40,000 salary
- Hybrid working
- Blue light card
- Lifestyle platform offering health and financial support


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