People Services Lead

2 weeks ago

Manchester, United Kingdom Morson Talent Full time

My client Turning Point are currently recruiting for a People Services Lead to work based out of their Manchester office on a hybrid basis.

Turning Point are a fantastic charity organisation changing lives across the UK.

What I am accountable for:

- Review current Service Level Agreements to ensure that cases are managed within the desired time frames and that colleagues / managers queries are answered within these
- Lead on our process improvement across People Services to support in streamlining and simplifying these for our Managers making use of automation where possible
- Create a knowledge base for the entire People Service processes that can be used by all to understand and effectively navigate through those processes
- To supporting the audit process within service ensuring data is readily available when requested, up to date and accurate and that compliance reports validate this
- To act as an escalation point and manage cases where People Services team members need additional support, where service levels are in danger of not being met or cases are highly sensitive / escalations have been raised.
- To develop a culture which supports outstanding customer service, continuous improvement, quality, high employee engagement, high team performance and collaboration whilst also maintaining an element of fun.
- To work closely with the business to improve process based on feedback and to ensure the provision of a professional and customer focussed people service.
- To analyse and monitor the resource utilisation, volume metrics, themes, day to day performance and customer perception of the operation through statistical management.
- To lead the adoption of change and to train colleagues on new processes to improve capability as the maturity and service offering from People Services expands.

How I operate:

- Team leadership is key to enabling the team to deliver excellence in service
- Ability to offer consistent and accurate advice on a regular basis, influencing managers in order to problem solve or to encourage them to follow legal requirements
- Enthusiastic about People and what it can deliver with a successful track record of delivering HR services
- Excellent attention to detail and an understanding of the importance of excellent customer s HR service on the employer brand.
- Strong organisational capability, able to prioritise and delegate to meet deadlines and to manage large volumes of diverse work, providing creative solutions where necessary
- Resilience is important to build robust relationships that allow for two way feedback to improve our processes

What I need:
- Proven administration experience working in a changing environment
- Analysis of data and trending
- Effective running of Shared Services team
- Ability to drive process improvement and an enthusiasm / solution orientated to reengineer processes

This role would be suitable for someone who is very process and data driven. In addition, someone who has experience leading a team or looking for their next challenge in leading a bigger team with added responsibility.

  • People Services Lead

    1 week ago

    Manchester, United Kingdom Page Personnel Finance Full time

    **Client Details** The client is a national charity who have operated for the last 60 years. They support individuals affected by substance abuse and those with learning and mental health difficulties. **Description** The key responsibilities of the People Services Lead include: - Lead on process improvement across People Services - Lead and coach the...

  • People Lead

    1 day ago

    Manchester, England, United Kingdom Eastlands Venue Services Limited Full time

    WHO WE ARE LOOKING FORIn this role you will play a pivotal role in shaping the employee and team member experience across Eastlands Venue Services (EVS), operating across the Etihad Campus.This role integrates and champions our approach to:Employee RelationsCulture and ValuesEngagement and CommunicationsWellbeingEquality, Diversity and Inclusion (EDI)You...

  • Lead People Partner

    2 weeks ago

    Manchester, United Kingdom Education Personnel Management Ltd Full time

    **Company Description** We are recruiting for a Lead HR Partner to join our HR team. This is a field role based in and around Manchester & Leeds. We are an award-winning and accredited education services business with 30 years of expertise. We are a technology-enabled business, but people are at the heart of what we do. We believe in developing...

  • People Operations Lead

    1 day ago

    Manchester, United Kingdom Channel4 Full time

    **Vacancy No** VN2471 **Location City** Manchester **Location Country** United Kingdom **Job Title**: People Operations Team Lead **Reports to**:Head of People Operations & Experience **Department**:People Team **Location**: Manchester **DEPARTMENT DESCRIPTION** The People Team sits at the heart of Channel 4’s success, ensuring we attract, support,...

  • People Services Assistant

    1 week ago

    Manchester, United Kingdom THG Full time

    **About THG** We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team...

  • People Services Assistant

    13 hours ago

    Manchester, United Kingdom THG Full time

    About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of...

  • People Lead

    20 hours ago

    Manchester, United Kingdom We Are Adam Full time

    HR Lead / Manager 12 month FTC c£60,000 East Manchester / Tameside If you’re a HR Business Partner or HR Manager who loves getting stuck into a project or two then this could be a great opportunity to do just that. Due to a period of transition this small, growing business is looking for a HR professional who can provide support on some key projects along...

  • People Services Assistant

    2 weeks ago

    Manchester, United Kingdom Turning Point Full time

    **Job Introduction**: What does it take to become a leading health and social care organisation in the UK? It takes people who can turn lives around every day - providing encouragement, delivering innovative services and generally improving life for individuals with a learning disability or those affected by drug and alcohol misuse or mental health...

  • Internal Recruitment Manager

    7 days ago

    Manchester, United Kingdom Lead Talent Full time

    Lead Talent is on the search for an Internal Recruitment Manager to join a leading fundraising company who support a wide range of Charities across the UK. As the Internal Recruitment Manager, you will take the lead managing the high volume recruitment campaigns to source fundraisers to deliver on the expectations of existing and new future campaigns for...

  • People Services Administrator

    2 weeks ago

    Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...