People Operations Lead

**Vacancy No**

VN2471

**Location City**

Manchester

**Location Country**

United Kingdom

**Job Title**: People Operations Team Lead
**Reports to**:Head of People Operations & Experience
**Department**:People Team
**Location**: Manchester

**DEPARTMENT DESCRIPTION**

The People Team sits at the heart of Channel 4’s success, ensuring we attract, support, and retain the very best talent. We partner closely with the business across our three core areas—Creative, Commercial, and Operations—to enable a high-performing, inclusive, and forward-thinking workplace.

As we expand our footprint with the opening of our Manchester office, we are growing our People Team presence in the Nations and Regions to reflect the diversity and reach of our audiences and workforce.

Our team is made up of Talent Acquisition, Learning & Development (L&D), People Operations, and People Partners. We work collaboratively across all functions to deliver a people strategy that underpins Channel 4’s Fast Forward strategy—focusing on innovation, development, and engagement.

The People Operations & Experience Team are specialists in Operations, Reward, Data, Employee Engagement and People Systems, supporting the wider People Team to ensure that our people are developed and engaged to enable the channel to deliver on its remit and produce award-winning content.

**JOB PURPOSE**

Reporting to the Head of People Operations & Experience, the People Operations Lead is a key member of the People Operations & Experience management team.

The role brings together the end-to-end employee journey within C4 with focus on an engaging employee experience in C4.

This role includes relationship management with our key service contracts, establishing, improving, and embedding people processes and policies across the organisation consistently to make C4 the best place to work.

Whilst the role will very much be operationally hands on, it will input and support strategic initiatives in the People department which requires experience of gap/root cause analysis, process reengineering, identifying improvements and opportunities, as well as establishing and implementing solutions.

This role will manage a team of 4 People Operations Assistants.

**KEY RESPONSIBILITIES**
- Responsible for ensuring HR Operations has good governance and processes are in place to the highest standard resulting in accurate and consistent data being recorded within our HR system, 4People.
- Ensures all employee lifecycle processes are at the highest standard resulting in accurate and consistent data collection in line with GDPR.
- Regularly reviews employee lifecycle processes to identify and close gaps that may impact them.
- Ensuring that all People Operations processes are documented in process map format with supporting guidance documents.
- Management of internal and external service contract SLAs (Query handling, Payroll, Additional Workers, Occupational Health, Reference Checking etc.)
- Attends regular meetings with all key service contracts ensuring smooth service delivery.
- Produces monthly and quarterly KPIs/Metrics reports to be presented and shared with Head of People Operations and Experience, People Partners, People Leadership Team.
- Ensures periodic audits of data gaps in 4People and take immediate steps to make sure that all data gaps are closed.
- Develops a service driven approach that delivers self-service and a high-quality user experience whilst managing high volume transactions in the most efficient and cost-effective way.
- Collaborates with internal stakeholders to identify customer issues and actively seeks to resolve them whilst creating efficiencies.
- Works closely with the Manager, People Systems to introduce any new processes in 4People as well as sharing user feedback to improve the system and enhance user experience.
- Responsible for HR Policies ensuring all meet the requirements of our Policy Framework including working with our Diversity and Inclusion team and Employee Rep Groups to embed our policies.
- Responsible for preparing accurate payroll documentation for submission to outsourced payroll provider.
- Works closely with Benefits and Pensions Manger to ensure required payroll data flows seamlessly to our outsourced benefits provider.
- Responsible for supporting all audits in relation to People Operations.
- Leads a team of People Ops Administrators to ensure that people, resources, and processes are aligned with business needs and fit for purpose.
- Work closely with the People Partnering team and the wider People team to establish a service catalogue.
- Updates, and where necessary establishes a disaster recovery plan for each of the People Operations suppliers and the internal service.
- Supporting and coaching team members to facilitate knowledge and experience growth.
- Manage the relationship with the outsourced Freelancer Payroll Management third party.
- The ability to anticipate future needs, identifying upcoming pain points be