Strategic Complaints Officer
2 weeks ago
BDS are currently recruiting for a Strategic Complaints Officer to work from home with travel to the Birmingham area.
This role will support will coordinate responses to complaints, ensuring that the Ombudsman timescales are met, that cases are accurately recorded on the complaints system and that lessons learnt are captured and used to improve services, the role will be part of the Strategic Operations Team and will be required to work across the team to support colleagues as required.
Duties include but are not limited too;
- Act as the first point of contact for formal complaints in the organisation
- Ensure that complaints are dealt with in line with the Ombudsman’s requirements and Housing 21’s complaints policy and procedure
- Oversee the complaints database, ensuring that the necessary information is logged accurately and in a timely manner
- Identify lessons learnt through complaints and work with the Strategic Operations Manager to ensure that they are embedded in Housing 21’s services
- Build effective working relationships with key internal and external stakeholders.
- Develop supporting materials and resources and provide training.
This is a hybrid role with the availability to work from home with travel around Nottingham so you
Hours; 35 hours per week Monday
- Friday
Pay Rate; £21.86ph (£39,788 per annum)
This is a temp ongoing role to start ASAP
**Job Types**: Full-time, Temporary contract
**Salary**: £21.86 per hour
Application question(s):
- Driving License with Access to a vehicle
Work Location: Hybrid remote in Nottingham
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