Complaints Officer
1 week ago
We are working closely alongside a Local Authority in Ashfield District to assist with the appointment of aComplaints Officer, on a 6-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £25.04 - £32.04 per hour Summary: The Complaints Officer will provide administrative and investigative support in managing complaints across Ashfield District Councils housing services. The post holder will assist with the acknowledgment, investigation, drafting, and submission of complaints, ensuring that all matters are handled in accordance with statutory requirements, internal policies, and the Housing Ombudsman Service Complaint Handling Code. The role requires strong analytical skills, attention to detail, and the ability to maintain accurate records while supporting the implementation of learning outcomes from complaint investigations. Responsibilities: Collate and review information relating to expressions of dissatisfaction from residents. Acknowledge complaints in writing in a timely manner. Assist with the drafting of complaint responses and investigation notes. Support the management of complaints in line with the Housing Ombudsman Service Complaint Handling Code and Council policies/procedures. Prepare complaint information for submission to the Housing Ombudsman Service where required. Requirements: Knowledge of complaint handling processes, preferably in a social housing context. Strong IT skills, including Microsoft Office (Word, Excel, Outlook). Analytical and detail-oriented approach to work. Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K. Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #J-18808-Ljbffr
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Complaints Officer
1 week ago
Nottingham, United Kingdom Brackenberry Full timeWe are working closely alongside a Local Authority in Ashfield District to assist with the appointment of a Complaints Officer on a 6-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 25.04 - 32.04 per hour Summary: The Complaints Officer will provide administrative and...
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Strategic Complaints Officer
2 weeks ago
Nottingham, United Kingdom BDS Northern Full timeBDS are currently recruiting for a Strategic Complaints Officer to work from home with travel to the Birmingham area. This role will support will coordinate responses to complaints, ensuring that the Ombudsman timescales are met, that cases are accurately recorded on the complaints system and that lessons learnt are captured and used to improve services,...
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Complaints Investigator
1 week ago
Nottingham, United Kingdom AmTrust International Full timeAmTrust is a global insurance provider offering risk-management solutions and business underwriting tailored to the unique needs of each client. AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries. We are now looking for Complaints Investigator/Customer Relations Officer to join our team,...
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Complaints Investigator
10 hours ago
Nottingham, United Kingdom AmTrust International Full timeAmTrust is a global insurance provider offering risk-management solutions and business underwriting tailored to the unique needs of each client. AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries. We are now looking for Complaints Investigator/Customer Relations Officer to join our team,...
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Complaints Investigator
6 days ago
Nottingham, United Kingdom AmTrust International Full timeWe’re AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally. We are currently looking for a Complaints...
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Complaints Handler
1 week ago
Nottingham, United Kingdom Yu Energy Full timeReports to: Complaints Team Leader Location: Nottingham Head Office Working hours: Monday to Friday, 37.5 hours a week Based in Nottingham, we are looking to expand our Customer Care Team due to continued success & growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and...
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Complaints Investigator
10 hours ago
Nottingham, United Kingdom AmTrust International Full timeAmTrust is a global insurance provider offering risk-management solutions and business underwriting tailored to the unique needs of each client. AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries. We are now looking for Complaints Investigator/Customer Relations Officer to join our team,...
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Pensions Complaints Handler
2 days ago
Nottingham, United Kingdom Mercer Full timeWe are seeking a number of talented individuals to support our Complaints Case Handling team at Now: Pensions (Mercer) on a 12-month fixed term contract. This role will be based out of our city centre-based Nottingham office . This is a hybrid role that has a requirement of working a minimum of 3 days a week in the office. Complaints Case Handler Aa a...
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Complaints Handler
2 weeks ago
Nottingham, United Kingdom Domestic & General Full time**Position**: Complaints Handler **Role type**:**Permanent **Salary**:£24,500 per annum plus discretionary annual bonus **Hours**: Full time (37.5 hours per week) **Location**:Nottingham area. **Hybrid contract.** **Start date**:1st December 2025 **Shift patterns between the following**: - **Monday to Friday - 08:00 - 18:00** **Training**: Full...
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Complaints Handler
6 days ago
Nottingham, United Kingdom Domestic & General Full time**Position**: Complaints Handler **Role type**:**Permanent **Salary**:£24,500 per annum plus discretionary annual bonus **Hours**: Full time (37.5 hours per week) **Location** Hybrid contract, Nottingham area. **Start date**:18 July **Shift patterns between the following**: - ** Monday to Friday - 08:00 - 18:00** **Training**: Full induction...
