Complaints Handler

1 week ago

Nottingham, United Kingdom Yu Energy Full time

Reports to: Complaints Team Leader
Location: Nottingham Head Office
Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Customer Care Team due to continued success & growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü as a Customer Complaints Advisor**
Here’s a taste of what you’ll be doing:

- Manage complaints from beginning to end with a passion for resolving issues.
- Communicate with our customers and Yu Energy colleagues both in writing and verbally.
- Dealing with complex complaints and customer escalations.
- Ensuring that all work is managed and completed within agreed timescales.
- Proactive in highlighting any issues and proposing solutions.
- Able to identify and report on the root cause of complaints.
- The management of complaints referred to Ombudsman service and EHU.

This Job description is neither exhaustive nor inclusive and may be reviewed in the future depending on operational requirements and staffing levels.

**About Yü**
If you have what it takes, you could be just what we’re looking for
Sharp - Effective decision-making skills to manage a changing workload. Experienced - you’ve worked in the energy industry previously
Practiced - 3 Years Customer Service experience required with a minimum of 1 year in a complaints department. Energy experience is desirable.
Great communicator - you have first-rate communication and interpersonal skills Ambitious - you don’t just want another job, you want a career opportunity

Analytical - naturally curious, immaculate attention to detail
Motivated - you have a “can do” attitude and love to see success
Team player - you enjoy working closely with a team to help them develop
Flexible - you’re a strong team player who can adapt as the role and business develops

**Yü Come First**
We have a wide range of benefits for our employees including:

- 24 days annual leave + bank holidays
- Annual leave purchase
- Learning and development opportunities
- Employee perks and support
- Recognition and reward
- Day off on your birthday
- Plus many more

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Sick pay
- Wellness programmes

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Complaint handling: 1 year (required)
- customer service: 3 years (required)

Reference ID: COMPNOTTM22

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