Complaints & Claims Handler

2 weeks ago

Nottingham, United Kingdom Ikano Bank AB (publ), UK Branch Full time

**Full Time, 9 Month Fixed Term Contract**

At Ikano Bank, we’re looking for a fixed term Complaints & Claims Handler to join our Complaints and Claims Team. In this role, you will be responsible for handling regulated customer complaints, complex queries, Section 75 claims, admin, and using excellent customer service skills, engage with our customers on their dissatisfaction with IKANO. Your role will involve a range of investigative, evaluation and decision-making tasks.

Your role will involve a range of investigative, evaluation and decision-making tasks. You will need to have excellent attention to detail, enabling you to complete the cases to the highest standard and in a timely manner.

**Key responsibilities will include**:

- Eager and passionate to investigate complaints, claims and complex cases by liaising with internal and external stakeholders
- Effective in using multiple internal systems
- Ensure all work is carried out to a high level of accuracy
- Ensure compliance regulations are always followed
- Identify key themes, trends, and support in feeding back findings into the business
- Great active listening skills with the ability to evaluate what you hear and investigate, delivering the right customer outcome for both the business and the customer
- A methodical approach to work with the ability to analyse information quickly and effectively
- The ability to work independently and with a team
- Proven experience of working complaints and/or Section 75 claims or existing knowledge in this area
- Having some knowledge around the finance sector and the FCS, DISP and S75 regulations

**What will you bring to the role**:

- Proven experience of working complaints and/or Section 75 claims or existing knowledge in this area
- Excellent negotiation and influencing skills
- Strong verbal and written communication skills
- Great active listening skills with the ability to evaluate what you hear, and then offer the right outcome for both the business and the customer
- The ability to work independently but also in a team
- Strong interpersonal skills with the ability to communicate effectively at all levels
- A methodical approach to work with the ability to analyse information quickly and efficiently

**What will we give you?**:
**£24,000 - £25,000 per annum**

We offer a variety of benefits, such as:

- 28 days holiday per annum
- Cycle to work scheme
- Excellent pension scheme
- Life Assurance

**Join us now - together we will find a better way

  • Claims Handler

    2 weeks ago

    Nottingham, United Kingdom Acumen Claims Ltd Full time

    **Job Overview** Acumen Claims Ltd is seeking a highly skilled and experienced Personal Lines Claims Handler to join our property claims handling operations. This role requires a seasoned property claims specialist with extensive handling experience. As an Acumen Claims Handler, you will oversee the management of a portfolio of property claims, ensuring...

  • Senior Claims Handler

    1 day ago

    Nottingham, United Kingdom Acumen Claims Ltd Full time

    **Job Mission** To provide our clients with the highest standards of customer service whilst handling a portfolio of large loss domestic and commercial claims from FNOL to invoicing. To ensure compliance with all company policies and procedures and Health and Safety legislation. Ensure compliant usage of IT (Prospect) system. Promote company...

  • Claims Handler

    2 weeks ago

    Nottingham, United Kingdom Midlands Response Full time

    Claims Handler **Responsibilities** - Book diary appointments and plan works in assigned designated postcode areas - Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules. - Receipt and logging of new claims and other private job enquiries. - Appointing subcontractor services and the...

  • Claims Handler

    3 days ago

    Nottingham, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Claims Handler - Nottingham based Salary to £25k depending on experience Hybrid working - 2 days in the office, 3 from home A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to make the transition into Property claims to further your career. - handle a large volume of claims on a cradle to grave...

  • Complaints Handler

    5 days ago

    Nottingham, United Kingdom Domestic & General Full time

    **Position**: Complaints Handler **Role type**:**Permanent **Salary**:£24,500 per annum plus discretionary annual bonus **Hours**: Full time (37.5 hours per week) **Location** Hybrid contract, Nottingham area. **Start date**:18 July **Shift patterns between the following**: - ** Monday to Friday - 08:00 - 18:00** **Training**: Full induction...

  • Complaints Handler

    2 weeks ago

    Nottingham, United Kingdom Domestic & General Full time

    **Position**: Complaints Handler **Role type**:**Permanent **Salary**:£24,500 per annum plus discretionary annual bonus **Hours**: Full time (37.5 hours per week) **Location**:Nottingham area. **Hybrid contract.** **Start date**:1st December 2025 **Shift patterns between the following**: - **Monday to Friday - 08:00 - 18:00** **Training**: Full...

  • Claims Handler

    2 weeks ago

    Nottingham, United Kingdom Matt Burton Full time

    In return, you can expect a competitive salary, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development. The Claims Handler will be responsible for: - Management of the end to end claims process for Subsidence Property claims, on behalf of domestic and commercial clients - Understanding...

  • Claims Handler

    2 weeks ago

    Nottingham, United Kingdom MBA Group Full time

    **Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. **Full Job Description** Previous experience within a Liability or Mitigation & Recoveries insurance position isn't essential, but would be extremely beneficial. **The Mitigation Claims Handler will...

  • Claims Handler

    5 days ago

    Nottingham, United Kingdom Pargeter & Associates Full time

    Role: Claims Handler Location: Colwick, Nottingham, NG4 2JY Job type: Permanent **Salary**: £25,000 to £30,000 Industry: Insurance (Broker Claims Commercial) **The Company**: We are a family run commercial insurance broker based in Colwick, Nottingham. As a result of the current claims handler leaving after 18 years we are currently looking for a claims...

  • Subsidence Claims Handler

    3 days ago

    Nottingham, United Kingdom MB Group Full time

    Fantastic opportunity for a **Subsidence Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...