Claims Handler

2 weeks ago

Nottingham, United Kingdom Midlands Response Full time

Claims Handler

**Responsibilities**
- Book diary appointments and plan works in assigned designated postcode areas
- Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules.
- Receipt and logging of new claims and other private job enquiries.
- Appointing subcontractor services and the coordination of these services from arranging quotes to receiving authorisation and processing of invoices for said services.
- Adhering to client set SLAs in relation to key events in the claim life cycle
- Ensure monthly invoice targets are worked towards
- For complaint issues, formally acknowledge complaints to client or customer. Deal with root cause issues and initiate corrective steps to improve efficiencies or identify training requirements. Liaise with Manager or Director concerning high level complaints.
- Overflow assistance for other teams / departments
- Necessity to work overtime during busy/surge times which will be managed by the Office Supervisor and / or Manager.
- To undertake other duties not specifically stated above, which from time to time are necessary for the effective performance of the company.

The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

**Knowledge, Skills and Abilities**
- Good PC skills and report writing ability
- Knowledge of the insurance industry/ Disaster Restoration Industry (preferred but not essential).
- Knowledge of SLAs and pricing schedules
- Excellent organisation skills and the ability to prioritise
- Confident with good interpersonal skills
- Problem solving and decision making skills
- Able to work well under pressurised situations and to deadlines
- Flexible and able to provide cover and work overtime during busy periods
- Attention to detail
- Team working ethos
- Good communication Skills
- Geographical knowledge/ route planning

**Personal Attributes**

Some elements of the role may require strict confidentiality and professionalism. Other personal attributes required include honesty, integrity and a strong work ethic.

**Working Conditions**

Claims handlers work on a rota basis (8-4/9-5) in an open plan office. Each individual has their own case load and is expected to work independently in prioritising their day-to-day work. During surge and busy periods, claims handlers are requested to work overtime and flexibility is a must. The nature of the role may include working to specific deadlines and to a high level of service standards and can be expected to be pressurised at times, when dealing with customers who have undergone significant issues within their properties.

**Job Types**: Full-time, Permanent

**Salary**: From £11.16 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Overtime

Work Location: In person

  • Claims Handler

    2 weeks ago

    Nottingham, United Kingdom Acumen Claims Ltd Full time

    **Job Overview** Acumen Claims Ltd is seeking a highly skilled and experienced Personal Lines Claims Handler to join our property claims handling operations. This role requires a seasoned property claims specialist with extensive handling experience. As an Acumen Claims Handler, you will oversee the management of a portfolio of property claims, ensuring...

  • Claims Handler

    1 day ago

    Nottingham, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Claims Handler - Nottingham based Salary to £25k depending on experience Hybrid working - 2 days in the office, 3 from home A career awaits for an experienced Claims Handler, looking to either join a growing Property team, or looking to make the transition into Property claims to further your career. - handle a large volume of claims on a cradle to grave...

  • Claims Handler

    1 week ago

    Nottingham, United Kingdom Matt Burton Full time

    In return, you can expect a competitive salary, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development. The Claims Handler will be responsible for: - Management of the end to end claims process for Subsidence Property claims, on behalf of domestic and commercial clients - Understanding...

  • Claims Handler

    2 weeks ago

    Nottingham, United Kingdom MBA Group Full time

    **Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. **Full Job Description** Previous experience within a Liability or Mitigation & Recoveries insurance position isn't essential, but would be extremely beneficial. **The Mitigation Claims Handler will...

  • Claims Handler

    3 days ago

    Nottingham, United Kingdom Pargeter & Associates Full time

    Role: Claims Handler Location: Colwick, Nottingham, NG4 2JY Job type: Permanent **Salary**: £25,000 to £30,000 Industry: Insurance (Broker Claims Commercial) **The Company**: We are a family run commercial insurance broker based in Colwick, Nottingham. As a result of the current claims handler leaving after 18 years we are currently looking for a claims...

  • Subsidence Claims Handler

    1 day ago

    Nottingham, United Kingdom MB Group Full time

    Fantastic opportunity for a **Subsidence Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...

  • Mitigation Claims Handler

    3 days ago

    Nottingham, United Kingdom MBA Group Full time

    **Short Description **Mitigation Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Mitigation Claims Handler** to join their **Mitigation** and **Recoveries** department. This role is a hybrid/remote position, 9am - 5pm (Monday - Friday). **The Mitigation...

  • Insurance Claims Handler

    5 days ago

    Nottingham, United Kingdom Matt Burton Associates Full time

    MBA are currently recruiting for an experienced Insurance Claims Handler to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their...

  • Motor Claims Handler

    5 days ago

    Nottingham, United Kingdom Matt Burton Associates Full time

    MBA are currently recruiting for an experienced Motor Claims Handler to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their...

  • Insurance Claims Handler

    1 day ago

    Nottingham, United Kingdom Matt Burton Associates Full time

    MBA are currently recruiting for an experienced Insurance Claims Handler to join an exciting global organisation. As a leading player in the insurance industry, our client puts their people are the heart of everything they do. They pride themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their...