HR Process Administrator

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

HR Process Administrator

**About this role**

In HR Shared Services, we put the associate experience at the heart of everything we do. We strive to deliver service and products that are simple, intuitive and accessible through flawless execution of HR processes and a laser focus on the needs of our associates.

As a member of the Specialist Services team within HR Shared Services, you’ll be working alongside a group of people who are all focused on back office processing to ensure some of our critical activities run smoothly. The Specialist Services team manages Payroll, Pension, Benefits and Immigration processing activities and works very closely with our Associate Support team who deal with associate queries via the Ask HR service.

In this key role, you'll provide horizontal support across the Specialist Services function, deal with a wide range of administrative duties, and ensure key tasks are delivered at required times during the cycle.

**What you’ll do**
- Support the payroll lead to administer the payroll process to:

- Deliver accurate pay to associates in a timely manner
- Ensure compliance with Capital One policies and regulatory requirements
- Adhere to our suite of controls to mitigate risk of error
- Support the pension and benefits lead to administer all aspects of our pension and suite of benefits:

- Monitor associate benefit elections and ensure they are reported correctly to our suppliers
- Ensure any benefits are reported correctly through payroll
- Comply with internal policies and regulatory requirements
- Adhere to our suite of controls to mitigate risk of error
- Monitor various processes to assure compliance with company and regulatory requirements, including but not limited to:

- Immigration
- Whistleblowing
- Document purging
- Provide administrative support to our UK HR tech lead to:

- Raise intakes
- Co-ordinate testing efforts
- Monitor progression of work in progress and backlogs
- Deal with escalated associate queries
- Create requisitions for all specialist services vendors and reconcile invoices

**What we’re looking for**
- Strong google sheets/excel skills and mathematical capabilities
- Experience in a payroll related role (desirable)
- Excellent attention to detail
- Excellent organisational and administration skills
- A customer focused mindset
- Strong written and verbal communication skills
- Self motivated, ability to prioritise work to meet very specific, tight timelines
- Professional, discrete and confidential
- Good team player

**Where and how you'll work**

This is a permanent position based in our Nottingham_ _office.

We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

- REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront - to provide LGBTQ+ support for all associates
- Mind Your Mind - signposting support and promoting positive mental wellbeing for all
- Women in Tech - promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on develop