Service and Operations Assistant

**Company overview**

Acorn is trusted to deliver market leading engineering and compliance services to several hundred sites across London and the Southeast. Our reputation has been built over 40 years. We provide every type of mechanical, electrical and fabric service for your property. We provide specialist water treatment, gas, air conditioning & electrical services in house. You will be looked after by your own team of dedicated people who understand your needs.

Our Service & Operations Assistants are key to our operations, if you are self-motivated, flexible and a practical individual we have an opportunity for you.

**Location**: Slough

**Salary**:£20,000 - £22,000 (Depending on experience)

**Hours**:37.5 hours per week

**Main Responsibilities**

To assist the company delivering on its contractual obligations professionally, on time and in a cost efficient manner and that we meet the expectations of our clients and stakeholders.

**Main Duties**
- Assisting the company to meets its contractual obligations.
- Managing the flow of Technician and Laboratory reports, from inbox to invoicing (if applicable)
- Manage the filing and storing of files and reports inline with current protocols.
- Utilize and become conversant with MRI Concept Evolution CRM system
- To be conversant with the processing of administration tasks.
- To provide accurate service visit reports to our clients.
- To support the management, administration, and field teams to provide PPM and extra works to the highest possible service levels.
- Liaising regularly with the line Manager to review the administration workload.
- Managing supplier purchase orders.
- To ensure that the company is always presented in a good light.
- Attending team meetings as required.
- Actively manage and participate in the health and safety processes required under the company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing.
- Any other reasonable instruction from the line manager or other member of the management team.
- Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.

**Person Specification**

This role would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required, a conscientious and reliable team player and someone who has excellent interpersonal and communication skills.

**Knowledge, Skills and Experience (Essential)**
- Knowledge of CRM systems ideally MRI Concept Evolution and e-Logbooks.
- Experience of operating within a technical service team
- Experienced user of Microsoft Office software including Word and Excel and working knowledge of databases and reporting.
- Ability to produce accurate and timely reports.
- Understanding of planned preventative maintenance.
- Experience of reporting, scheduling, and dealing with large amounts of data.

**Qualifications**
- Intermediate PC Skills - Word, Excel, Outlook.
- GCSE grades A-C in Maths and English.

**Personal Qualities/Skills**
- Experience of working in a Customer Service environment.
- The ability to work in a fast-paced environment with an exceptional work ethic and individual accountability as a prerequisite.
- The ability to adopt change to processes and responsibilities as the business develops.
- Strong and effective communication skills.
- The ability to work in a sometimes-pressured environment
- Has positive upbeat attitude towards work.
- Working alone and within a team as dictated by working responsibilities.
- Self-motivated and capable of working without fully documented procedures.

**Company Benefits**
- Pension scheme
- Company Events
- Wellbeing Benefits - 24 hours turnaround GP appointment for the whole family
- 25 days holiday (not including bank holidays)
- Cycle to Work Scheme

If you require further information, please send all enquires to:
**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person