Operations Manager Soft Services

**Business Manager - South East Region**

An exciting and challenging opportunity has arisen for an experienced Operational Manager to join our team covering the South East Region.

We are looking for someone who can deliver high levels of service within the given portfolio of cleaning and security contracts within the South East Region and has the capability of delivering new solutions to all partners. The successful applicant willbe able to demonstrate suitable and previous experience of managing Security contracts and Cleaning contracts effectively.

**Key Responsibilities and Duties**
- Manage the delivery of all services to provide high levels of performance that meet contractual obligations to partners
- Assist the business development by generating leads and opportunities
- To evaluate working practices to drive improvements, working in partnership with all members of the Operational Senior Team
- Build upon a network of close partnerships with partners developing strong account management and encouraging multi-level relationships between management and customer teams, ensuring compliance of service activities throughout
- Manage SLA’s and KPI’s for your portfolio
- To be responsible for the mobilisation of new contracts upon award and ensure a smooth transitional handover
- Ensure uniforms, materials, consumables are sufficient at all times
- Conduct all audits as required by the Company
- Deliver presentations for new business and renegotiations when requested
- Carry out on site inductions with new managers coming into the business within their first week
- Control and review all budgets relating to operation delivery to ensure there is no over spending
- Visit partners as per your contractual agreements and support your teams to ensure that operational delivery is being maintained to the highest standard. This includes cover of holiday and sickness for colleagues
- Ensure all machinery breakdowns and maintenance are managed effectively
- Ensure the UK Operations Director is kept updated immediately if there are any major issues within your portfolio
- Search for innovations to ensure we are providing the best possible service to our partner
- Previous Operations/Multi - Site Contract Management is essential for this role
- Previous experience within cleaning AND security sector as contracts are dual service
- Fully flexible and able to travel meet business requirements
- The ability to analyse issues and solve problems
- Ability to build relationships at all level with internal & external customersKnowledge of COSHH/Health & Safety legislation & compliance would be desirable
- High expectation of customer service delivery
- Computer literate with knowledge of Microsoft tools including PowerPoint, excel etc.
- Ability to work under pressure to meet and exceed business deadlines
- Current UK Driving license
- People orientated.

**Further Details**
- Salary: £TBC
- Company Car Allowance
- Contracted hours: 40 hours per week Monday - Friday
- 25 days annual leave plus Bank Holidays
- HSF Medical Care Plan option

**About The Westgrove Group
The Westgrove Group is an award winning national provider of bespoke dual service security / cleaning solutions, specialising in high profile corporate offices, commercial premises, shopping centres and other sectors of the industry

Our colleagues genuinely feel part of what we’re collectively achieving here together at Westgrove. Our business is unique within the cleaning and security industries. We’re incredibly colleague centric and our ‘vision’ of providing an exciting career platformthat evidences unrivalled opportunities is undeniably what sets us apart from our competitors.

For more information on this unique opportunity, please contact

**Ray Robertson FCMI CIWFM MBICSc**| **UKOperations Director