IT Product Owner

**IT Product Owner (ITSM)**

**Ready to lead and drive innovation within the Energy and Utilities sector? We're seeking an enthusiastic IT Product Owner (ITSM ServiceNow) to join our team at EDF UK.**

**The Opportunity**

In this pivotal position you will be responsible for overseeing our ServiceNow ITSM solution, with the potential to evolve into other product areas. ServiceNow ITSM plays a crucial role in managing the core ITIL processes across our estate as well as providing engagement channels for our employees. Working closely with our primary customers you will be focused on identifying and prioritising improvements, ensuring compliance, optimising integration opportunities, and developing automation capabilities, alongside maintaining the product roadmap and solution vision.

If you're passionate about Service Management toolsets, developing your Product Owner skillset and obsess over improving Customer Experience, we'd love you to join our friendly, dynamic and supportive team.

**Pay, benefits and culture**

In addition to a starting salary of £53,200, potential to earn 5% bonus, 28 days of annual leave plus bank holidays and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.

Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.

Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively. The team usually like to get together at least once a month at one of our offices.

Marie Ryder, Enterprise Product Owner (HRSD): “Joining Engagement and Automation in April as a new Product Owner within ServiceTech, the team have been friendly, welcoming and have fully supported me within the role so I feel set up for success It's an exciting suite of products we manage, and we have great colleagues within the EIT family at EDF and supportive stakeholders and customers to work with. It really is a great place to work”

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

**What you’ll be doing**
- Own and evolve the ServiceNow ITSM roadmap and ensure successful delivery of features and capabilities.
- Collaborate with key stakeholders including Security Leads, Service Leads, System Architects, and Senior Scrum Masters, fostering alignment and synergy.
- Build and refine product backlogs, author user stories, and prioritize team-level tasks for agile teams.
- Coordinate communications, escalations, and risk resolution related to the product backlog.
- Drive sprint efficiency and continuous improvement, ensuring consistent delivery of value to customers.
- Driving improvements to the usability and customer experience of the ServiceNow ITSM module.

**Who you are**
- Experience in delivering Software, Platform, or Infrastructure as-a-Service.
- Knowledgeable in IT Service Management best practice and experienced in delivering exceptional customer service.
- Proven understanding of cloud and digital technologies with a customer-centric mindset.
- Knowledge of compliance, regulatory requirements, and incorporating technology, infrastructure, and security into product design.
- Excellent communication and leadership skills, with the ability to engage and inspire stakeholders.
- Certification in Agile Product Ownership (e.g., Leading SAFe, CSPO, POPM) is desirable.
- Experience working with the ServiceNow platform, and the ITSM module, is desirable.

If this sounds like you then we’d love to hear from you

**Join us and together we can help Britain achieve Net Zero.