Call Handler

1 week ago

Newport, United Kingdom Page Personnel Finance Full time

Working in the fast paced Customer Hub you will be the first point of contact for calls coming from Applicants and Vacancy Managers discussing recruitment campaigns for the Metropolitan Police and Central Government. Working hours will be between 08:00-18:00PM, the successful applicant will be placed on a set shift pattern upon hire. Hybrid working. Mon-Wed from home, Thurs-Fri from the office. **Client Details** An exciting opportunity to join a growing Organisation which provides cross Government and Police HR, Resourcing and Finance Shared Services. Flexibility and a positive attitude towards change are essential. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - full training will be provided and there are good opportunities to progress within our growing organisation. **Description** **The role**: You will provide information from the internal database such as "How do I book an interview" or "What documents should I upload." You will also be liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries. - Answer all incoming/outgoing calls in line with current service level agreements - Use the internal system to provide an accurate and timely response, or escalate queries where applicable. - Be customer focused at all times ensuring that excellent customer service is provided on all calls. - Highlight any improvement opportunities - Be a part of process and service improvements whether through suggestion or implementation. - Work as part of a strong team to deliver results during peak times where calls are peaking. - Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly. - Core hours are between 0800 - 1800, Monday to Friday however we run the service 365 days a year so you may be requested to work weekends, bank holidays or evening shifts until 8pm on weekdays. This will always be done on a preference system where possibleand appropriate notice of shift changes would be given. - Work with honesty and integrity. **Profile** **The successful Call Handler will have the following**: Skills, knowledge & experience: Essential Skills - Customer service experience Desirable - Computer literacy & keyboard skills Contact Centre environment Personal attributes: - Willingness to learn new systems & cross train for multiple clients - A positive attitude & a desire to help customers - Flexible attitude - Being able to work on own initiative & as part of a successful team to succeed on a daily basis **Job Offer** - Minimum 6-month contract - Opportunity for a permanent role following a successful trial period - Hybrid working (two office days per week) - Holiday pay - Pension - Onsite parking

  • Call Handler

    2 days ago

    Newport, United Kingdom Cordant Contact Centre Full time

    **Call Handler - Newport Full Time 6 Month FTC £9.74p/h - Paid Weekly Flexibility needed Monday-Sunday 7am-8pm** We are currently hiring for call handlers to assist our client from their Newport offices in the NP10 postcode. Assisting customers and clients with queries and transferring them to the relevant departments needed. **Key Responsibilities**: -...

  • Office Administrator

    4 days ago

    Newport, United Kingdom A1 Waste Management Ltd Full time

    We are looking for an experienced call handler/administrator to work at our offices in Newport. Role: - Answering calls - Booking appointments - Provided quotes - Producing invoices & taking payments - General office administration Experience required: - Minimum 2 years office admin/customer service experience essential - Ability to work as part of a...

  • Req5534 - Call Handler

    1 week ago

    Newport, United Kingdom Brook Street Full time

    Are you looking for long tempoary work as a call handler? £11.02ph Shift - Monday - Friday - full time roles - day roles working between 7.30 - 3.30 some flexibility required. HYBRID Full SC clearance required. Role Overview To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core...

  • Fracture Clerk/ Call Handler

    4 days ago

    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    We are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport. The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to work.. The...

  • Clerical Support Officer

    2 weeks ago

    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Aneurin Bevan University Health Board is a...

  • Call Handler Sales Work From Home

    2 days ago

    Newport, United Kingdom Spicerhaart Full time

    **You must live in Newport or surrounding areas in Cardiff to be considered for this position.** **We will be holding selection telephone interviews between Thursday 29th August and Saturday 7th September.** **Position**: Concierge Team Member **Location**: Work from home We shall supply you with your pc equipment to work from home. You must have a suitable...

  • Early Talent Attraction Assistant

    4 days ago

    Newport, United Kingdom DAC Beachcroft LLP Full time

    Early Talent Attraction Assistant Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT) Employment Type: Fixed Term Contract Location: Newport Description The CSG Talent Attraction Team are seeking an Early Talent Attraction Assistant to join us on a...

  • Early Talent Attraction Assistant

    6 days ago

    Newport, United Kingdom DAC Beachcroft Full time

    Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT) Location: Newport Description The CSG Talent Attraction Team are seeking an Early Talent Attraction Assistant to join us on a 6-month fixed term contract to support the growth of the Early Talent...