Customer Service Administrator

2 weeks ago

Glossop, United Kingdom KPJ Group Full time

We’re hiring for a **Customer Service Administrator** to join a well-established manufacturer at their site in **Hadfield, Glossop**.

In this role, you’ll be part of a busy customer service team, liaising with clients, installation teams, and project managers to ensure smooth order processing, query resolution, and excellent service delivery.

**What’s on offer?**
- £25,500 per year
- Monday - Friday 8:30am - 5:00pm
- Early finish on Fridays (3:30 pm)
- 30 days holiday (increasing with service) + option to buy more
- Competitive pension scheme
- Life insurance
- Staff discount
- Casual dress code

**What will you be doing as a Customer Service Administrator?**
- Processing orders from plans, ensuring accuracy and deadlines are met
- Resolving customer complaints and arranging replacement parts
- Managing diaries and scheduling installations in line with timeframes
- Managing customer accounts, handling queries, and coordinating with internal departments
- Following up on customer enquiries to ensure complete resolution
- Assisting with general office administration as required

**What do you need?**
- Experience working in a fast-paced customer service environment
- Strong administration skills and proficiency in IT systems
- A professional and customer-focused approach

**Job Types**: Full-time, Permanent

Pay: £25,500.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Glossop (Derbyshire, East Midlands Region): reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: MUYSWQFY

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