Customer Experience Advisor

5 days ago

Glossop, United Kingdom LDL Components Limited Full time

**Customer Experience Advisor**

**Background**

LDL is a market leading eCommerce Distributor setting the standards high. Working in a dynamic and rapidly expanding company, you will benefit from being part of a positive environment which rewards dedication offering opportunities for advancement.

LDL’s differential is the service that our customers can expect from our highly trained team of inbound call representatives. This superior experience distinguishes LDL from price driven competitors.

We’re looking for a unique individual who is passionate about providing exceptional customer service and strives for continual improvement.

An opportunity for a strong highly motived and determined individual who seeks success in a developing Customer Experience Team.
- Strong experience in a customer facing role either Sales or Customer Services. (B2B desirable)
- An investigative intellect
- Strong time management skills to meet tight deadlines
- Commercial mind-set focused on delivering customer profitability
- Passionate about our customers
- Self-motivated, independent and target driven
- Exceptional communication skills
- The ability to be flexible and stay calm under pressure
- Excellent I.T skills with knowledge of Microsoft Office packages required
- **Key Accountabilities**:

- Offer the customer, wherever possible, a personalised service and maintain a professional tone in all communication
- Aim to resolve the customer's query at the first point of contact. If this cannot be achieved, then keep the customer regularly updated with the progress of their query
- Engage with customer to educate on the products and services available
- Perform additional administrative duties as required
- Comply with procedures and timescales as directed
- Establish relationships with internal and external stakeholders to ensure the customer's query is responded to in a timely manner
- Handle difficult situations and complaints in a professional manner
- Deliver a best-in-class customer experience
- Managing customer communication via the telephone and digital formats
- Participate in regular coaching and quality sessions
- Engaging with the Customer Experience Team to deliver continued business performance
- Ensuring the team can support future business growth through strong KPI delivery
- Reporting to the Customer Experience Leader
- Uphold our values and be a champion for the LDL way in everything you do

**Salary, Hours & Benefits**
Excellent Salary, Pension, Cycle to work scheme, Birthday extra day off, Childcare vouchers, Casual dress code, Subsidised gym membership, Career progression.

Full Time Working hours: Monday to Friday 8:30am to 5:15pm

**You may have worked in the following capacities**
Customer Retentions, Customer Service Advisor, Customer Care Coordinator, Sales Administrator, Customer Relationship Assistance, Customer Experience Representative, Sales Support, Customer Experience Advisor, Customer Experience Administrator

**Job Types**: Full-time, Part-time

Pay: £23,500.00-£27,000.00 per year

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CX220622

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