Customer Service Co-ordinator

1 week ago

Birmingham, United Kingdom Belron UK Limited Full time

**Contract Type**:
Regular

**About** **Autoglass**®** **and** **Laddaw**®**

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

**Making a Difference Together.**

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.**Customer **S**ervice **Co-**ordinator**

**Work Location**: Birmingham

**Contract**:Permanent

**Role Type**: Full time 40 hours

**Salary**: £ 28,000 plus bonus

Do you have a genuine passion for Customer Service and a desire to help others? Would you like to work in a thriving organisation which truly puts its people and customers first?

Our District Support Teams play a vital role in solving our customers’ problems with real care every day.

Taking responsibility for the success of every job within their region, our District Support Teams are technical problem-solvers and skilled collaborators who know exactly how to co-ordinate the right technician with the right piece of glass, at the right location and with the right customer - leading to a successful outcome every time

**So, what are we looking for?**

Each day brings fresh challenges and will test your logístical ability and your customer-focus - in reward, we offer an exciting career path with full training and the satisfaction of knowing that you’ve played a major part in each customer’s solution

**What will a day with us look like?**

Based in a centre, your shift will start with a team update, and you will work through the days schedule liaising with customers, technicians and other teams within Autoglass to make sure our customers receive the very best experience and are delighted with our work.

Working a 40-hour week Monday to Saturday you will work on a 5-day rota.
You will have 2 full weekends off in 4 and work on shift pattern of 7.30am-4.30pm or 8.30am to 5.30pm.

You will always have your rota in advance to allow you to plan your off time.
It#39;s a busy environment with a fun and friendly team so you#39;ll never be bored
**Benefits include**:

- Generous bonus scheme related to both personal and team performance
- Up to 15% pension contributions - based on employee contribution of 5%
- 28 days annual leave (including bank holidays)
- Discounted shopping vouchers
- Discounted gym membership

With people like you, we’ll go far.

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