Customer Service

6 days ago


Birmingham, United Kingdom Metalor Technologies UK Ltd Full time

Metalor Technologies UK Ltd, part of Metalor Technologies SA, is a company specialising in precious metals. Long established in Birmingham's Jewellery Quarter, we have an opening for a member for our Customer Service Team

Reporting directly to the Sales and Customer Service Manager, and working closely with
Production, Laboratory and Logistics Teams, the main responsibilities of this role are:

- Dealing with customer inquiries and processing orders
- Purchasing
- Metal management
- Administration for and supporting the Sales Manager team
- Co-ordinating with the Logistics Team to ensure orders are dispatched on time
- Resolving customer concerns or problems
- Quotations and invoicing

The typical hours of work for this role are:
Monday - Thursday 08:15-16:15

Friday 08:15-14:45

This is a standard working week, however some flexibility will be required

**Salary and Benefits**:
Our salary banding for this role is £22000-£25000

10% non-contributory pension

Holidays of 20 days per annum, rising to 25 with length of service

Christmas closure not deducted from annual holiday entitlement

Performance based annual bonus scheme

Private healthcare options, including dental

Free eye tests and a contribution to glasses

Free Flu Jab

Please note, due to the nature of our work all of our team are required to supply a DBS check. A Full UK Driving Licence is also an advantage

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus


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