Control Room Operator

**What you'll be doing**:
We're currently recruiting a dedicated Control Room Operator to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 42 hours per week.

As a Control Room Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

**More about the role**:
Could you bring your spark to 14Forty? Here's what you need to know before applying:
**Your key responsibilities will include**:

- Manage customer calls (Internal and external customers) and ensuring that issues are resolved in a prompt/efficient manner
- Logging all transactions on our CAFM system (Computer Aided Facility Management System) including new calls, updates, chasing contractors for updates, etc.
- Ensuring that gaps in resource within onsite operations are identified and resourced using internal and external parties
- Ensuring that security related issues are managed and dealt with in line with company policies to the highest standards
- Respond to requests for assistance and managing high risk situations to resolution
- Report writing on major issues ready for circulation to the wider business
- Ensuring Health and Safety issues are managed and escalated accordingly
- Ensuring Facility Issues are managed and escalated accordingly
- Any other business to ensure that the highest standards are maintained with our customers/work colleagues

**Measures**:

- Positive Customer and Client Feedback
- Quality of call management
- Call answering statistics
- Call recording quality measurement
- Following defined processes and procedures

**Who you are**:
**Our ideal Control Room Operator will**:

- Is passionate about delivering excellent customer service
- Acts with honesty and integrity
- Looks to continuously improve processes
- Excellent communication skills
- High expectations for quality and an eye for detail
- High standard of personal presentation

Essential Requirements
- Excellent communication skills from past work experience
- Excellent IT skills i.e. Microsoft Office Applications but also bespoke systems
- Ability to work under pressure whilst maintaining a positive attitude
- Good time management skills
- Can work shift patterns and provide flexibility, where required

Desirable
- Security related experience
- Facility Management experience
- Call Centre/Customer Service/ Helpdesk experience

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

**Job Reference**: com/1910/76283001/52362598/WJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.