Control Room Operator
2 weeks ago
Looking for a new opportunity as a Control Room Operator? A step towards your new career? Or maybe you want to move up a level and take on more responsibility? Look no further as we have an exciting opportunity for an experienced, multi-talented and highly skilled Control Room Operator to join our highly motivated team.
Main Responsibilities
Duties/Tasks:
The successful Control Room Operator will be responsible for the following:
- Manage customer calls (Internal and external customers) and ensuring that issues are resolved in a prompt/efficient manner
- Logging all transactions on our CAFM system (Computer Aided Facility Management System) including new calls, updates, chasing contractors for updates, etc.
- Ensuring that gaps in resource within onsite operations are identified and resourced using internal and external parties
- Ensuring that security related issues are managed and dealt with in line with company policies to the highest standards
- Respond to requests for assistance and managing high risk situations to resolution
- Report writing on major issues ready for circulation to the wider business
- Ensuring Health and Safety issues are managed and escalated accordingly
- Ensuring Facility Issues are managed and escalated accordingly
- Any other business to ensure that the highest standards are maintained with our customers/work colleagues
Measures:
- Positive Customer and Client Feedback
- Quality of call management
- Call answering statistics
- Call recording quality measurement
- Following defined processes and procedures
Personal Specification
- Is passionate about delivering excellent customer service
- Acts with honesty and integrity
- Looks to continuously improve processes
- Excellent communication skills
- High expectations for quality and an eye for detail
- High standard of personal presentation
Overall Purpose of the Role
Key Responsibilities
- Can work within a team as well as on their own
- Can work unsupervised/alone Essential Requirements
- Excellent communication skills from past work experience
- Excellent IT skills i.e. Microsoft Office Applications but also bespoke systems
- Ability to work under pressure whilst maintaining a positive attitude
- Good time management skills
- Can work shift patterns and provide flexibility, where required Desirable
- Security related experience
- Facility Management experience
- Call Centre/Customer Service/ Helpdesk experience
-
Control Room Operator
7 days ago
Birmingham, United Kingdom 14forty Full time**What you'll be doing**: We're currently recruiting a dedicated Control Room Operator to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 42 hours per week. As a Control Room Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...
-
Control Room Operator
3 days ago
Birmingham, United Kingdom redhill rescue solutions ltd Full timeControl Room Operator - If you have the drive and experience to work a busy office based job and are looking to work in a supportive and welcoming environment, we will provide you with the tools and encouragement to help grow your skills and career within Redhill Rescue Solutions._ - **Keys Skills**_ - The ability to work at a fast pace and accurately record...
-
Control Room Operator
7 days ago
Birmingham, United Kingdom National Highways Full time**About the job.** As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to...
-
Control Room Supervisor
7 days ago
Birmingham, United Kingdom FORTEL SERVICES LTD. Full timeNexus Security are currently recruiting for a Control Room Supervisor, for Europe’s largest infrastructure project, HS2, in the Coleshill area. You will be responsible for operating and maintaining CCTV surveillance equipment, watching both live and recorded video footage. You will make appropriate pro-active and reactive responses by reporting incidents...
-
Control Room Operator
3 days ago
Birmingham, United Kingdom Compass Group Full time**What you'll be doing**: We're currently recruiting a dedicated Control Room Operator (Weekends) to help ensure the smooth running of the operations in 14Forty on a part time basis, contracted to 24 hours per week. As a Control Room Operator (Weekends), you will use your skills to maintain a high standard of quality work. In return, you will have the...
-
Control Room
3 days ago
Birmingham, United Kingdom Deutsche Bank Full timeAdditional Job Description **Job Title**:Control Room Officer **Location**:Birmingham **Corporate Title**:Assistant Vice President In this exciting new role, you will be joining the Europe, Middle East and Africa (EMEA) Control Room team, part of the Compliance function at Deutsche Bank. The EMEA Control Room team itself is comprised of 8 staff and is...
-
Control Room Operator
1 week ago
Birmingham, United Kingdom staff4Employment Full timeInnovative Security Solutions has a fantastic control room opportunity based in the heart of Birmingham. **General Duties**: - accountable for scheduling of security officers - ensuring clients are kept up to date with any shift requirements - ensuring all security officers arrive to shift - ensuring all last minute requests are covered - monitoring check...
-
Band 3 Control Room Operator
1 week ago
Birmingham, United Kingdom NHS Full timeBand 3 Control Room Operator - Reaside The closing date is 11 December 2025 An exciting and rewarding opportunity has arisen to work at Reaside Clinic in the post of Control Room Operator. We are looking to appoint individuals to be part of the team providing the day‑to‑day operational functioning of our control room. The successful candidate will be...
-
Band 3 Control Room Operator
1 week ago
Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full timeOverview Mynd nôl Birmingham and Solihull Mental Health NHS Foundation Trust Band 3 Control Room Operator - Reaside The closing date is 11 December 2025 An exciting and rewarding opportunity has arisen to work at Reaside Clinic in the post of Control Room Operator. We are looking to appoint individuals to be part of the team providing the day‑to‑day...
-
Band 3 Control Room Operator
2 weeks ago
Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full timeThe post holder will provide effective and efficient functioning of the safety and security systems within the reception control rooms. Act as the first point of contact for all visitors and service users to the secure services as well as responding to all telephone enquiries appropriately, whilst portraying themselves in a manner, which positively reflects...