Apprentice Client Services Administrator

**APPRENTICE CLIENT SERVICES ADMINISTRATOR**

**Hours**:Monday - Friday 37.5 hours per week

**Location**:Staci UK, Blackburn (Walker Park)

**Salary**:starting at £5.58 per hour

Benefits: 33 days holiday, Contributory pension scheme, bonus scheme & more.

**ABOUT US**

Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 450 in the UK, we’re big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won’t go unnoticed then please read on.

**JOB PURPOSE**

To control the everyday tasks needed to ensure the efficient running of the business unit as a whole. To communicate and be an effective part of the specific team.

In this role you will be supported on an apprenticeship programme with on-site training and guidance from an external provider leading to a national recognised qualification: Level 3 Business Admin.

**PERSON SPECIFICATION**

A dynamic individual, taking responsibility for dealing with client administration and customer queries and does so with a fantastic ‘can do’ attitude. An intelligent, trustworthy and reliable individual who can work under pressure both internally and externally in support of daily business aims.

**KEY CHALLENGES**
- Support of the business unit
- Ensure all issues are resolved correctly and within agreed timescales
- Manage and organise daily duties

**KEY RESPONSIBILITIES**
- Client facing
- Treat each customer with a personalised approach.
- Ensure procedures are followed.
- Deal with queries effectively and efficiently, escalating where appropriate.
- Communicates with Client Services Managers over any issues.
- To communicate independently internally to manage stock holding, quality control and stock queries.
- Support CSM daily duties
- Deliver ad hoc report requests.
- Manage client specific exceptional processes.
- Maintain a safe working environment, always observing health and safety procedures. Ensure that the work area is kept clean and free from hazards and waste at all times.
- Undertake other duties as required in order to support the business in achieving excellence for all customers.

**CRITICAL SKILLS**
- High level of interpersonal skills (must be an excellent communicator)
- Possesses exceptional organisational abilities (multi-task handling and prioritising being key)
- Keyboard skills
- High energy level and a result driven approach
- Ability to use MDA systems to conduct duties.
- A commitment to exceptional levels of client service.
- Ability to work on your own initiative.
- Ability to travel to client meetings.
- Confident telephone manner

**Want to apply?**

If you feel you have the necessary skills and commitment to be successful in this role, please send a copy of your CV to our recruitment team.
- Please note, we may receive a high volume of CV’s for this vacancy, therefore, if you do not hear back from us within 14 days of submitting your CV, please_

**Job Types**: Full-time, Apprenticeship

**Salary**: From £5.58 per hour

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- BLACKBURN: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: WPK-ACSA