Sales Operations Specialist

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you together with your team can enable a great customer experience? If so, then you could be the newest addition to our management team in BU North Sea.

Be part of the movement - and play your part.

**About the role**

As a Sales Operations Specialist, you’ll be an integral part of a collaborative commercial team of Sales Operations, working across various locations within the North Sea region. This role combines regional focus with broader exposure — while many of your tasks will centre around supporting sales operations for our North Sea business, others will connect you to local and even global commercial projects.

You’ll work closely with colleagues across departments and locations, helping to ensure smooth day-to-day coordination, accurate reporting, and clear communication. Whether it’s managing customer data, preparing quotations, or supporting wider initiatives, your work will contribute directly to how we grow, improve, and deliver for our customers.

**Key Responsibilities**
- Prepare and track quotations in line with DFDS pricing policies. Maintain the price review and annual contract renewals for the dedicated customer scope.
- Maintain accurate sales data in CRM systems and produce regular performance reports and insights.
- Support the sales cycle through the DFDS Way of Selling process, acting as the first point of contact for customer enquiries and ensuring excellent service.
- Support North Sea product activities, ensuring clear communication and alignment across teams.
- Ensure transparency and consistency in pricing, customer records, and internal documentation.
- Collaborate with Customer Experience team and local Customer Service teams to deliver a seamless and efficient customer experience.

**About you**

You are a strong communicator who thrives in a collaborative environment but can also manage individual tasks with ownership and accountability. With an open mindset and a proactive approach, you are comfortable working in a fast-paced, evolving setting where flexibility and attention to detail are essential.

An interest in and experience of sales analytics and market trends is a valuable asset in this role. If you're someone who looks beyond the numbers, enjoys spotting patterns, and can translate data into actionable insights, your contributions can help shape smarter decisions and support both regional and global commercial growth.
- Communicates clearly and confidently with both colleagues and customers.
- Pays close attention to detail and takes pride in delivering accurate, high-quality work.
- Is adaptable and comfortable with change, always ready to learn and improve.
- Works well in a team spread across multiple locations, while managing individual tasks independently.
- Enjoys working with data and has an interest in market trends and commercial insights
- Fluent in written and spoken English

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

**Working at DFDS**

Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We promote a great workplace with a diverse and vibrant community and a healthy work/life balance.

We look forward to hearing from you.