Customer Service Representative

**Customer Service Representative**
**Bournemouth**
**£ Competitive + Benefits**
**Monday - Friday office hours**
**Help to meet our customers needs as a Customer Service Representative with Link Groups Smart Pensions Team.**
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors includinggovernment, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems,in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
If you’re looking for your next step within Customer Service then this could be a great opportunity for you.
**What you’ll be doing**:

- The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of customer requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving customer concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.

**What we’re looking for**:

- Customer centric mind set and experience of working in customer service / administration.
- Ability to work to a high level of accuracy and deliver the best customer service.
- Demonstrate a flexible approach towards changing business needs.
- Professional attitude.
- Good IT skills.
- Good standard of education - Maths and English GCSE grade C+

**About Link Group / R&SS**:
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors includinggovernment, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems,in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
**What’s in it for you?**:

- A very competitive basic salary plus benefits.
- 23 days’ holiday (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of working from home, flexible working or working part-time options.
- You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skillsand develop in your career, and we’ll provide the support your need to do just that.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.