Office Administrator

**Office Administrator**

**Based in Keighly, Yorkshire**

**Salary £13,550.00 per annum**

**Part Time
- Monday
- Friday (9:30am-2:30pm)**

**26 days holidays (plus bank holidays)**

The Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems, and services to the building facades sector - is seeking to appoint an Office Administrator to join our Benx Customer Service Team based in Keighly, Yorkshire. The main purpose of this role is to provide general support in an administrative capacity for the customer service team.

**Key responsibilities include**:

- Provide clerical and admin support to the Customer service team
- Raising warranties
- Maintain paper and computerised records in line with current office procedures, ensuring compliance with the Data Protection Act
- Filing
- Invoice queries
- POD Requests
- Matching receipts to C/C statement
- Taking Credit/Debit card payments
- Adhere to company policies and procedures
- Provide exemplary customer service skills at all times
- Ensure all phone calls are answered withing the company ‘3 rings policy’
- Carry out all general clerical duties
- General housekeeping duties such as tidying and cleaning the office and kitchen facilities

Post Holder may also be required to undertake other related duties not listed in the Job Description from time to time according to the needs of the business.

**Experience/knowledge required**:

- Administrative experience in an office-based environment
- Good organisational skills
- Be IT literate in Microsoft packages (Word, Excel, Outlook) & Sage
- Communication skills (telephone and interpersonal) working within a customer related environment
- Able to work unsupervised within a multi-functioning department
- Experience of the construction industry would be beneficial, although not essential
- Able to build good relationships with clients, colleagues and external bodies
- Excellent customer focus to internal customers and external
- Willing to learn, initiate and develop efficient working systems within the Customer Service team
- Willing to undertake and necessary training and development that will enhance personal/work performance
- Able to work unsupervised within a multi-functional department environment
- Ability to work under pressure to meet deadlines and prioritise customer needs
- Able to deal with difficult telephone calls and enquiries from customers

**Personal Characteristics**:

- Polite, friendly and approachable
- Excellent eye for detail
- Excellent communication skills
- Works well within a team
- Well-motivated and works off own initiative
- Confidence to develop good relationships with clients, colleagues and external bodies
- Excellent customer focus to internal customers and external
- Willing to learn, initiate and develop efficient working systems within the Cut
- Willing to undertake any necessary training and development that will enhance personal/work performance
- Able to work unsupervised within a multi-functional department environment
- Ability to work under pressure to meet deadlines and prioritise customer needs
- Well-spoken, polite, pleasant and confident manner
- Able to deal with difficult telephone calls and enquiries from customers
- Flexible approach to work hours
- Smart appearance
- To be happy and enjoy the workplace

**Qualifications and Core skills**:

- Previous administrative experience
- Technical:

- IT literacy
- Microsoft/Word/Excel/Orderwise
- Non-technical:

- Administration
- Attention to detail
- Customer and People skills

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £13,550.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person