Business Conduct Officer

**Business Conduct Officer - Hybrid in Darwen**
- (Option of Hybrid working, following successful completion of probation period)_

We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence.

You will work with our Health & Protection Leadership and the Risk & Compliance function to ensure that all regulatory, operational and conduct risks that impact our business are identified, assessed, and have appropriate controls that are appropriately monitored.

You will support the on-going assurance of and adherence with relevant Group Policies and Business Standards, and in return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

**What you will do as a Business Conduct Officer**:

- This is an overview of duties and responsibilities and not an exhaustive list._
- Develop and maintain good working relationships with the business and promote a strong and positive conduct culture.
- Provide advice, guidance and challenge to support the business in.
- Support the Business Conduct & Standards Manager to ensure risks and controls are identified, validated and documented within Decision Focus Next (DFN).
- Communicate relevant conduct information (e.g., QA output, E&O trends, breaches etc.) to business areas in a clear and concise manner and provide oversight of any resulting actions.
- Act as point of contact for the business in respect of the T&C framework, including undertaking ongoing sales QA activity.
- Handle complaints referred to the Business Conduct & Standards department.
- Maintain a robust T&C framework, taking account of inherent risks and relevant metrics.
- Contribute to internal and external reporting and to collate monthly and additional MI where required.
- Analyse relevant MI to identify gaps in risk or conduct issues and undertake root cause analysis where appropriate to highlight underlying trends and identify and track actions as appropriate.

**What are we looking for in our next Business Conduct Officer?**
- Experience working in an insurance environment, preferably healthcare/protection insurance broking.
- Experienced user of IT systems and Microsoft Office packages.
- Current and actively maintained knowledge of the regulatory environment.
- Highly organised and detailed individual with a focus on objectives, priorities and deliverables.
- A good knowledge of healthcare/protection broking operations and processes.
- Cert CII (including IF7) qualified desirable.
- Previous experience or knowledge within client support/sales admin role in a QA capacity.

In return you will be welcomed and supported by Towergate Health & Protection, part of our Ardonagh family, and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

**Who are we?**

Towergate Health and Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Transport links
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Darwen, BB3 0FG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for your employment visa status?
- Please confirm your salary expectations for this role. (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: Hybrid remote in Darwen, BB3 0FG

Reference ID: ARD1009525