Business Conduct Officer

**Business Conduct Officer - Darwen - ARD902576**
- (Option of Hybrid working, following successful completion of probation period)_

We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence.

You will work with our Health & Protection Leadership and the Risk & Compliance function to ensure that all regulatory, operational and conduct risks that impact our business are identified, assessed, and have appropriate controls that are appropriately monitored.

You will support the on-going assurance of and adherence with relevant Group Policies and Business Standards, and in return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

**What you will do as a Business Conduct Officer**:

- This is an overview of duties and responsibilities and not an exhaustive list._
- Develop and maintain good working relationships with the business and promote a strong and positive conduct culture in-line with group standards and policies.
- To support the Business Conduct & Standards Manager to ensure risks and controls are identified, validated and documented within Decision Focus Next (DFN).
- Communicate relevant conduct information (e.g., QA output, E&O trends, breaches etc.) to business areas in a clear and concise manner and provide oversight of any resulting actions.
- Act as point of contact for the business in respect of the T&C framework, including undertaking ongoing sales QA activity.
- Handle complaints referred to the Business Conduct & Standards department in line with established procedures and regulatory requirements, ensuring such complaints are handled to required timelines.
- In conjunction with the Business Conduct & Standards Manager maintain a robust T&C framework, taking account of inherent risks and relevant metrics.
- As directed, provide support to the Business Conduct & Standards Manager in fulfilling oversight of the AR and employed sales advisor communities.
- Contribute to internal and external reporting and to collate monthly and additional management information where required within deadlines.
- Analyse relevant MI to identify gaps in risk or conduct issues and undertake root cause analysis where appropriate to highlight underlying trends and identify and track actions as appropriate.
- Support on the review and approval of financial promotions and other communications to ensure compliance with the standards and requirements of relevant regulation and codes of practise; and to conduct this in line with the internal service level agreements (SLA) to include Websites, E-Shots and all marketing communications.

**As a Business Conduct Officer, you must have**:

- Experience of working in an insurance environment, preferably healthcare/protection insurance broking.
- Microsoft Office package to an intermediate level.
- Current and actively maintained knowledge of the regulatory environment.
- Good knowledge of healthcare/protection broking operations and processes

**Desired but not essential**
- Relevant industry qualifications, e.g. Cert CII (incl. IF7)
- Previous experience or knowledge of working within client support/sales administration role especially in a quality assurance (QA) capacity

**Knowledge, Skills, and Experience**:

- Building relationships - provide support, guidance and challenge to sales advisers and sales managers in the business.
- Good organisational skills and attention to detail.
- Good written and oral communication skills.
- Initiative, proactivity, enquiring approach, resourcefulness.
- Adaptability, ability to embrace and respond positively to change.
- Analytical and investigative skills, logical reasoning, and problem-solving skills - individually and collaboratively.
- Ability to work under pressure.
- Ability to quickly learn and work with new processes and systems.
- Ability to train others on systems and processes.
- Integrity and assertiveness when dealing with complex / business critical issues.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing.
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- He