Admissions Officer

**Job description**

**THE COMPANY**

Summer Boarding Courses (SBC) is an education provider, sitting part of a wider group, Dukes Education. Founded in 2009, SBC creates and delivers short-term residential courses for international students aged 8-17 years old in partnership with respected boarding schools and Colleges at the University of Oxford. The SBC Head Office team holds a genuine passion for teamwork, excellent customer service, and, very importantly, a sense of fun. Learn more here.

**THE ROLE**

The Admissions Officer role would suit an organised, flexible, and hard-working individual looking to join a dynamic and fast-evolving industry. Trusted with responsibility from the outset, the successful applicant will work with autonomy, initiative, and a calm approach. With particular focus on student recruitment, Admissions Officers oversee every aspect of the student enrolment process, from initial enquiry until the end of the summer courses.

**KEY RESPONSIBILITIES**

Responsible to the Head of Admissions, Admissions Officers have the following responsibilities:

- Year round_
- Acting as the single point of contact with families/Agents for their respective School(s) and answering their questions, delivering exceptional customer care, and building trust/rapport
- Obtaining the necessary student information, including Medical/Consent, Transfer and Visa, in advance of the summer ensuring we are fully prepared for students’ arrival

Processing bookings and general data management with the Salesforce CRM system in an efficient and accurate manner
- Contributing to annual reviews within Admissions Department, including student recruitment/admin processes and CRM system improvements
- During Courses_
- The general point of contact between parents and School Teams, sharing any requests, issues, or updates
- Oversee and advise on any welfare and pastoral issues, liaising between parents and the School management team, particularly the Welfare Coordinator
- Provide feedback to the parents from School - including any positive comments on progress, as well as any concerns relating to academic/social integration
- Obtaining and verifying transfer info and ensuring Transfer Team are updated
- Prepare and review CRM reports to provide School teams with necessary student data
- Please note, this is not an exhaustive list of duties_

**PERSON SPECIFICATION**
**Essential Skills and Experience**:

- Demonstrable experience and interest in at least one of the following areas: Education | Tourism | Working with young people | Customer Care/Sales
- An effective and confident communicator, possessing excellent written and verbal skills
- Ability to work under pressure whilst maintaining high attention to detail
- Ability to think analytically, with a logical approach to work
- Ability to work autonomously and to take ownership of tasks
- Strong administrative (i.e. MS Word, Excel, Outlook), time-management and organisational skills
- Patient and empathetic, with a good telephone manner
- Enthusiasm, ability to work well in a team, and a strong sense of fun

**Desirable Skills and Experience**:

- Previous experience of using Salesforce or other CRM system
- Experience in successfully managing customer relationships
- Experience of foreign languages or cultures through travel or work

**CONTRACT INFORMATION**

**Working Hours**: Due to the nature of the business, additional working hours will be necessitated. When courses are in operation, this includes weekend and some evening working, but will not be more than 6 days per week. Any additional days of work will be given as time in lieu.

**Benefits**:

- **Renumeration & Benefits**:£25,000 per annum (with annual salary review) | Private Pension with Scottish Widows, inc. 3% employer contribution
- **Social and Fun**:you will be part of a fun, welcoming and friendly team in a relaxed and social Office environment, including beer tap/prosecco, on-site barista, networking events, free monthly breakfasts/lunches and regular socials (e.g., meals out, Christmas parties)
- **Development**:SBC is an industry-leading business, built on a foundation of many years of experience. Through this knowledge, SBC offers its employees the opportunity to grow, with support and training available throughout the year (provided both internally and externally by Dukes Education)
- **Health & Wellbeing: 26** Days of Holiday per year (plus bank holidays) | Complimentary biscuits, fruit, quality coffee and tea available in Office | Our Employee Assistance Programme provides a confidential telephone service with trained counsellors available 24/7 to support team members who are dealing with personal and professional problems
- **Hybrid Working**:Opportunity to work from home in conjunction to working from our Head Office (approx. 1-2 days WfH per week).

**SBC SAFEGUARDING STATEMENT**

**_Summer Boarding Courses is committed to safeguarding and promoting the welfare of children and expects all s