Radiology Administrator

**Job overview**:
An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can demonstrate excellent communication skills and be an organised individual, as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

Good customer care is essential in this role.

You must be educated to GCSE level, with grade C or above in English and Maths. Computer skills are essential in this role and experience in using Microsoft Word and Outlook is necessary. Knowledge of our hospital computer systems such as Medway, DHR Unity and CRIS systems is desirable.

**Main duties of the job**:
Taking telephone queries

Booking/Amending appointments

Reception duties

Booking transport

Liaising with colleagues and clinical staff to amend diaries

General Administration

**Working for our organisation**:
As a large acute teaching hospital over two main sites, NUH has a range of fantastic opportunities for staff to develop their careers within the NHS.

The Plain Film (X-Ray) service is part of the Radiology Diagnostic Imaging pathway, which is one of the pathways that together make up the Clinical Support Division at NUH.

**Detailed job description and main responsibilities**:
In addition to the brief list above you must familiarize yourself with the full job description and person specification attached to this advert prior to applying.

**Person specification**:
**Training & Qualifications**:
**Essential criteria**:

- GCSE English and Maths at Grade C or equivalent
- Experience in Microsoft Office

**Desirable criteria**:

- Knowledge of hospital computer systems, i.e. Medway PAS, CRIS, NOTIS
- Keyboard Skills

**Experience**:
**Essential criteria**:

- Experience of working in reception environment
- Experience of customer services/dealing with the public - F2F or telephone

**Desirable criteria**:

- Previous Call Centre / Booking office experience
- Previous experience of working in the NHS in a patient facing role

**Communication and relationship**:
**Essential criteria**:

- Able to communicate effectively
- Ability to demonstrate initiative
- Able to work effectively as part of a team
- Can work under pressure with mínimal supervision

**Analytical and Judgement skill**:
**Essential criteria**:

- Ability to use own judgement and know when to refer issues on to appropriate members of staff

**Desirable criteria**:

- Ability to analyze a situation and propose improvements

**Planning & organisation skills**:
**Essential criteria**:

- Good time management skills in a pressured environments

**Physical skills**:
**Essential criteria**:

- Able to sit at a keyboard and computer screen for long periods of time

**Other requirements**:
**Essential criteria**:

- Able to undertake flexible working hours as appropriate
- Able to work cross campus

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purp