Application Support Specialist

Company Description
- Canada Goose isn't like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people._
- Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking._

**Job Description**:
**Job Purpose**:
This role provides Tier 2/Tier 3 level support for Microsoft Dynamics 365 Supply Chain Management, as well as various end-user systems within Canada Goose’s global Supply Chain Systems infrastructure. Identify risks and opportunities and proactively manage them as required.

**Key Responsibilities**:

- Technical/Functional knowledge in Dynamics D365 ERP modules - Finance, Accounts Payable, Production, Accounts Receivable, Warehousing, Logistics and Sales.
- Follow existing standards and processes in fulfilling all duties and responsibilities
- Application testing of Enterprise solutions under development to identify and remediate potential problematic areas
- Assist in special projects and perform other duties as required
- Assisting Application Administrators with code deployments if required
- Communicate Service Issues to internal and external stakeholders on a timely basis
- Navigation and research in OMS, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution
- Take personal ownership / accountability for the order management process to deliver top tier service level
- Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues

**Experience, Education and Designations**:

- 2+ years of Applications Support
- Minimum 1 years of experience in MS Dynamics D365FO
- Exposure and experience with Dynamics D365 ERP modules - Finance, Accounts Payable, Production, Accounts Receivable, Warehousing, Logistics and Sales.
- Knowledge on ISVs would be as assets (SK-Global, Medius, Coupa etc.)
- Good understanding of applicable EDI data interchange formats
- Bachelor’s Degree in Computer Science, Information Technology, Accounting, Business Operations, a related field, or an equivalent combination of education, training and experience preferred
- Post-secondary education required or equivalent in Business, Accounting, Management Information Systems, Supply Chain Management or other related field; academic understanding of High Availability environments, System Security and Disaster Recovery
- Experience with compliance and governance frameworks (SOX preferred)

**Knowledge, Skills and Attributes**:

- Experience in the Microsoft technology stack
- Understanding for accounting principles an asset
- Knowledge of the ITIL framework and related support processes
- Work with 3rd party vendors, partners and other technical resources to resolve end user issues
- Understanding of end-user needs and requirements
- Strong organizational, writing, interpersonal and communication skills
- Exceptional attention to detail and committed to a high degree of accuracy
- A team player who builds strong relationships based on trust and integrity
- Creativity and demonstrated ability working in a fast-paced environment with a high degree of change
- Embraces continuous improvement by proposing new and/or better ways of doing things
- Ability to work efficiently under pressure and effectively multi-task

**Working Conditions**:

- May require evenings and weekends to complete projects
- Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise